Hardware Support Specialist

Mechanical / Electrical Support Specialist (French Speaking)

HQ - American Fork, Utah

ABOUT LVT

LVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure essentially any physical environment through intelligent automation and actionable insights. As an industry leader in the IoT space, our systems are deployed in every state and adopted by Fortune 500 enterprise companies who share this vision.

ABOUT THIS ROLE

As a Mechanical / Electrical Support Specialist. (French Speaking) at LVT, you will work on a small team of high-performing individuals who are experts at troubleshooting the mechanical and electrical components of our product. This role is ideal for those who have a background in trades such as automotive repair, the electrical field, or large home system installations, where hands-on experience with multimeters and battery troubleshooting is crucial. You will direct our network of field technicians over the phone in troubleshooting, identifying, and resolving problems. Along with the information you discover during the phone call, you will reference previous case notes and historical data charts showing voltage, current, temperature, and relay states. This position is perfect for someone with hardware troubleshooting expertise who now seeks to leverage their skills in an office environment, providing expert guidance and solutions remotely.

• This particular position also requires registering with the state of Utah as an Alarm Agent. This process includes a federal background check / fingerprinting and an application. This is separate from the background check you would complete for general employment eligibility at LVT.

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QUALIFICATIONS

WHY JOIN US

On top of the obvious benefit of getting paid to work with great people who are laser-focused on a mission that matters, we also offer the following benefits :

HR Policy

Were an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S.

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Which U.S state do you currently reside in?

Please share any relevant experience you have with troubleshooting something mechanical and / or electrical

What software have you used in the past for Customer Support and non-Customer Support roles? (Ticketing systems, CRM, Google Suite, etc)

Do you have experience using a multimeter? Please describe what you have used it on

Do you have full professional fluency in both speaking and writing the French language? Are you familiar with mechanical and electrical terms in French? Please describe.

Describe your next ideal role - what matters to you the most in your following role? The skill, the company, the opportunity, etc

This is an in-office role, operating our of our HQ in American Fork, Utah. Are you willing to work onsite?

Will you now or in the future require sponsorship?

What is your desired salary for this role?

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