Call Center Product Specialist "On-Site"

Product Specialist - Guest Services

The Product Specialist - Guest Services is responsible to drive company revenue by answering inbound sales calls and consulting with guests over the phone.

Essential duties and responsibilities include the following. Other duties may be assigned :

• Answer inbound guest calls in a high-volume call center
• Engage customers and build rapport using Living Spaces proprietary Guest Engagement Model
• Address guest questions and needs, using a combination of soft skills, discovery / needs identification, problem solving, available tools, and knowledge of company products and policies
• Capture accurate notes to summarize interactions on guest accounts
• Ensure timely follow-up for anything that requires additional research. May include reaching out to other teams or departments and then placing an outbound call or emailing the guest with an update
• Consistently meet / exceed key metrics
• Participate in ongoing trainings. Limited travel may be involved
• May answer inbound service calls during high call volume periods

Qualifications :

Education / Experience : High school diploma or general education degree (GED). One to two years of related experience in customer service.

Computer Skills : To perform this job successfully, an individual should have proficient knowledge of Microsoft Word, Excel, and Outlook. Experience with AX, Genesys Cloud, and MS Dynamics is a plus.

Position Hiring Range :

The hiring pay range provides a guide for what we would reasonably pay for the position. Pay will be determined by several factors, including but not limited to : applicant's education, relevant work experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this pay range at any time. Pay is determined by various factors including market demand, applicable skills, work experience and education, location, company budget, and in-demand skill sets. Compensation : $18.85 - $24.50 Retail, Guest Services, and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.

Benefits Include :

Medical

Dental

Vision

401(k) (full and part time eligible)

Vacation

Sick Time

Flex Spending Account

Employee Assistance Program

Equal Opportunity Employer

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV / AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.