Licensed Telephonic Counselor - Evernorth Health Services - Remote (California)

Evernorth Behavioral Health

Job Description Case Management Lead Analyst (Licensed Telephonic Counselor)

• Licensed in multiple states strongly preferred

JOB TITLE : Case Management Lead Analyst (Licensed Telephonic Counselor)

JOB BAND : 3

DEPARTMENT : Clinical Operations-Clinical

UNIT / SECTION : Military OneSource, Non-medical Counseling

REPORTS TO : Non-medical Counseling Manager (Supervisor)

ROLE SUMMARY :

A great opportunity to help military members and their families!

This position is responsible for providing confidential behavioral health consultations and 1-12 fifty minute sessions of non-medical counseling (EAP) to members of the military and their family.  Non-medical counseling is focused on a specific issue or concern and includes developing strategies and solutions, building on the participant’s strengths, accessing support systems, and utilizing community resources. Sessions are provided telephonically, via video or secure chat and are intended to be solution focused and short-term.

Non-medical Counseling topics are varied but often include the following issues :

Stress

Transition / Relocation

Grief and loss

Employment issues

Marital / couple conflict or communication

Parent-Child Relational Problems

Academic or Educational problems

Problems related to Primary Support

The successful candidate will have demonstrated excellence with solution focused therapy with a passion to deliver a service experience that exceeds the participant’s expectation. The team works in a fast-paced environment, on a queue, taking non-medical counseling calls in the moment, as well as through scheduled appointments.  This role offers a great salary with an excellent benefits package that starts your first day of employment including a continuing education program with funding and extra leave time.

Duties and Responsibilities :

Provide participants with confidential, non-medical counseling services

Assess the participant’s immediate risk and biopsychosocial needs

Provide appropriate referrals for resources and treatment

Use clinical expertise, professional judgment and best practices

Execute duty to warn / mandated reporting processes

Partner with peers and leaders promoting and embracing a culture of change; supporting all parties through the change process

Demonstrate the ability to be agile and flexible in work process.

Deliver excellent clinical judgment and interpersonal communication skills

Understand confidentiality and privacy regulations

Demonstrate excellent verbal and written communication

Display knowledge and understanding of the military lifestyle and culture while maintaining the highest degree of sensitivity, compassion and respect for Service Members and their families.

Qualifications :

Must be a U.S. Citizen

Master’s degree or PhD from an accredited graduate program in a mental health related field such as social work, psychology, marriage / family therapy, or counseling

Current, valid, unrestricted counseling license / certification from the state of California that grants the authority to provide counseling services as an independent practitioner in their respective fields

Ability to meet the expectation to sit / apply for cross-licensure in additional state(s). Licensure costs will be fully covered by the company upon hire

Minimum 4 years post masters clinical experience as a mental health and / or substance use clinician with demonstrated understanding of multiple therapeutic modalities, including brief therapy.

Knowledge and experience with Employee Assistance Programs (CEAP certification optional)

Knowledge and experience in crisis management

Solid understanding of Z-codes

Proficient with multiple software and system applications.

Demonstrated ability to set priorities including, but not limited to time management and organizational skills

Ability to manage own caseload and coordinate all assigned cases

Passion for helping the military community

Understanding of miliary life and culture

REQUIRED WORK HOURS :

Full time job with a minimum of forty hours per week five days a week.

Cigna Background check and Government suitability (including fingerprinting) required. For more information please visit