Technical Customer Service Representative

We are seeking an extremely computer-savvy individual to join our technical support / customer service team. The ideal candidate will have a technical or mechanical background, strong problem-solving skills, and the ability to take initiative while being a collaborative team player. This role requires someone highly motivated, organized, and committed to providing exceptional customer service.

Key Responsibilities :

• Handle incoming customer calls and respond to inquiries
• Provide technical assistance on products and applications
• Resolve service questions and complaints professionally
• Research and help develop new parts and product lines
• Contribute to creating a customer-focused environment
• Assist other departments with special projects as needed

Required Education & Experience :

Desired Qualities :