Senior Systems Engineer (Managed Service Provider) (Brooklyn)Bowman Williams • Brooklyn, NY, United States

Senior Systems Engineer (Managed Service Provider) (Brooklyn)

Bowman Williams • Brooklyn, NY, United States

10 hours ago

Job type

Full-time

Job description

Senior Systems Engineer (MSP Experience Required)

Location : Brooklyn, NY | Hybrid | $80K$95K + Benefits

A fast-growing Managed Service Provider is looking for a Senior Systems Engineer who thrives on solving complex technical challenges, mentoring teammates, and delivering an exceptional client experience. We support a wide range of industries and operate in a fast-paced, highly collaborative environment rooted in accountability, teamwork, and customer care.

This role blends remote work, in-office collaboration, and local onsite client visits within Brooklyn.

Work Breakdown :

50% Remote (project work, escalations, troubleshooting)

40% In-office at our Oceanside HQ (team collaboration, escalations, mentorship)

10% Local onsite client visits in Brooklyn (deployments, escalations)

All travel is local and fully reimbursed.

What Youll Do

Serve as the final technical escalation point for server, network, and cloud issues

Diagnose and resolve advanced problems involving Windows Server, AD, Azure AD, O365, Intune, and VoIP

Manage and prioritize tickets in ConnectWise with excellent documentation

Perform proactive maintenance, patching, monitoring, and system optimization

Deploy and configure servers, firewalls, switches, workstations, and wireless systems

Lead client onboarding and migrations, including O365 setup and data transfers

Implement and troubleshoot security solutions (EDR, MFA, encryption, etc.)

Conduct network and security audits to identify and mitigate risks

Mentor Tier 1 & Tier 2 technicians and guide escalation processes

Maintain clear, professional communication with clients and internal teams

What You Bring

Must have MSP industry experience

Expert knowledge of Windows Server, Azure AD, Office 365, Intune, and networking

Strong hands-on experience with firewalls (SonicWall, Fortinet, or similar), switching & wireless

Experience with server builds, virtualization (Hyper-V / VMware), and backup solutions

Proficiency with ConnectWise or similar PSA / RMM tools

A reliable car for local Brooklyn travel

Benefits

Health Insurance

PTO

401(k) with match

If youre an experienced MSP engineer looking to take on higher-level challenges in a fast-moving, supportive environment, we want to hear from you.

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Senior System Engineer • Brooklyn, NY, United States

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