Patient Support Coordinator

Position : Hub Relation Coordinator / Patient Support Coordinator

Location : Pittsburgh, PA / Chesterfield, MO / Boise, ID

Full Time

Responsibilities :

• Perform patient outreach to conduct patient enrollment, benefits coordination, financial assistance assessment, insurance verification and arrange delivery
• Provide patient care to accurately support pharma programs and triage to a pharmacist when required
• Place outbound phone calls to resolve routine and new issues with patients, doctors and insurers
• Document all call information and data discovery according to operating procedures
• Utilize proper escalation channels to meet patient needs & resolve open issues
• Research required information using available resources
• Maintain confidentiality of patient and proprietary information
• Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws
• Work collaboratively and cross-functionally between management, the Missouri-based pharmacy, compliance and engineering

Requirements :

High school diploma or GED required, Bachelor's degree strongly preferred

Customer service or inbound call center experience required (1-2+ years at minimum)

Appropriate industry experience is necessary

Strong verbal and written communication skills

Sound technical skills, analytical ability, good judgment, and strong operational focus

A passion for providing top-notch patient care

Ability to work with peers in a team effort and cross-functionally

Strong technical aptitude and ability to learn complex new software

Full time position, on-site in Pittsburgh

Hours / Location :

Shift

3 available Shift Options

Rotating shifts, 40 hours / week between 8 AM -9 PM EST , Monday - Friday OR

12 PM - 8 PM EST, Monday - Friday (Fixed Shift) OR

1 PM - 9 PM EST, Monday - Friday (Fixed Shift)

All shifts require a rotational Saturday shift from 9 AM - 5 PM EST

Onsite full time position in Robinson Township

Perks :

Health Benefits, 401 K

Holiday pay

Overtime eligible

Casual dress code

Free Snacks

Free Parking