Medical Support Assistant (Scheduler) | School-Based Health Centers

Are you a friendly, detail-oriented professional who loves helping others and keeping things organized? PCHC's School-Based Health Center is seeking a Medical Support Assistant (MSA) to support behavioral health providers across three school districts . You'll coordinate appointments using school portals, manage referrals and enrollment forms, and act as a key link between students, parents, and school staff. This is a great opportunity for someone with schedule management experience who enjoys standardizing processes, improving workflows, and ensuring students get the care they need-right where they learn and grow. Make a meaningful impact every day-one student at a time!

What's it like to work at PCHC? Find out :

Schedule : Full-time, Monday-Friday, 7am-3 : 30pm ( NOTE : This position will be based at William S. Cohen School, 304 Garland Street, Bangor.)

In this role, you will :

• Coordinate care with care - Schedule and manage mental health appointments across multiple school-based sites, balancing schedule templates, patient preferences, and class schedules so students can easily access care.
• Be the bridge - Serve as a key liaison between students, parents, school staff, and PCHC, supporting communication, patient access, and smooth collaboration across administrative and clinical teams.
• Keep it organized - Maintain accurate records, process referrals, verify insurance benefits, complete patient registration, collect copays as needed, and ensure all information is up to date and compliant.
• Support students where they are - Use school portals and outreach tools to align appointments with school activities, schedule patients who have missed visits, and ensure care is delivered efficiently without disrupting learning.
• Provide excellent service - Deliver high-quality customer service, answer calls, assist with questions about appointments, insurance, and billing, and direct inquiries to the right team members with professionalism and warmth.
• Be part of the bigger picture - Assist with school health education and outreach activities that promote wellness and healthy habits among students, and collaborate with staff at all levels to identify ways to improve patient access and experience.

Join PCHC's nationally recognized non-profit organization :

Requirements :

Curious, or interested to learn more? Apply today! You can request a full copy of the detailed job description by emailing recruitment@pchc.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.