Real Time Operations Analyst

A company is looking for an Analyst 2, Real Time Operations. Key Responsibilities Assist in identifying and executing improvement plans for cost savings Research and analyze data to evaluate operational improvements Lead projects to implement best practices across business lines Required Qualifications 3-5 years of call center / customer service experience Experience with agent skilling and routing dynamics Proficiency in Excel focused on forecasting and analysis Working knowledge of Workforce Management systems Technical aptitude in SQL, Tableau, and / or Power BI preferred