Workforce Client Advocate

Workforce Client Advocates set the expectation of quality service and meaningful interactions within the communities served on a daily basis, filling a client-facing role within the organization. As the direct point of interaction with clients, WCAs assist the community by identifying client needs through both conversation and an intake process.

Requirements

• Bachelor’s level education in a relevant field OR combination of experience and

education, customer service experience, flexibility and ability to work with at risk youth.

fraud check.

Job Duties

follow-up interaction with clients.

agencies to facilitate awareness of wrap-around services available to the individuals and

households served.

program outline, outcomes and performance measures.

diploma or GED as well as secondary education information for appropriate youth.

more programs which include but are not limited to :

○ Intake and Outreach Services

○ Client Screening

○ Data Research

○ Case Management

○ Event Support

○ Inventory Tracking

○ On-site Residential Support

○ All other duties as assigned

Schedule

Rate of Pay