Communications Officer

Public Safety Dispatcher

City of Glenn Heights

$49,839.00 - $60,449.00 Annually

Glenn Heights, TX

Full Time

Job Number : 20251014

Department : Police Department

Opening Date : 10 / 14 / 2025

Job Summary : Responsible for answering all in-coming emergency 9-1-1 calls and assisting police, firefighters, paramedics, and animal control officers in their daily tasks. Also responsible for answering incoming administrative lines.

Typical Duties

Essential Job Duties / Responsibilities :

Essential duties and functions may include the following. Must possess required knowledge skills, abilities and experience and to be able to explain and demonstrate, with or without reasonable accommodations that the essential functions of the job can be performed. Other related duties may be assigned.

• Answers multi-line telephone system, prioritizes and reports all incoming 911, emergency and non-emergency calls.
• Dispatches animal services officers, police officers, firefighters, and ambulance services to calls for service.
• Evaluates information to determine jurisdiction, equipment, and personnel to be dispatched.
• Documents all activity, location, and status in the computer aided dispatch system for all emergency personnel.
• Confirms warrants for internal and external agencies.
• Ensures dispatch of officer requests for back-up or traffic-related assistance, etc.
• Provides pre-arrival instructions for emergency medical calls and relays vital information to hospital emergency rooms when necessary.
• Maintains the accurate status of each officer on patrol, firefighters, EMS and animal services personnel, including times in and out of service and locations.
• Inputs and monitors teletype information from burglary reports, protective orders, and missing person reports from applicable regional, state, and national databases, monitors outstanding warrants and relays information to appropriate officer.
• Obtains a variety of information for officers and / or applicable external police agencies, which may include driver's license information, criminal histories, property information, and / or other related information.
• Prepares offense / incident reports and maintain various files.

Education & Experience

Minimum Qualifications :

Knowledge, Skills and Abilities :

Supplemental Information

Licenses and Certifications :

Work Environment / Physical Requirements :

The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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