Property Manager Administration (Madison)

Position Summary

The Property Administrator provides administrative and operational support to the Property Managers and Director of Property Management in the areas of tenant relations, vendor coordination, general accounting, and property operations. This role ensures the smooth day-to-day management of properties by maintaining accurate records, supporting financial processes, and providing exceptional customer service to tenants and vendors.

Key Responsibilities

Tenant and Vendor Support

• Respond to and manage maintenance and tenant requests in a timely and professional manner, ensuring tenant satisfaction is a top priority.
• Track, review, and distribute open work orders to Property Managers and Building Engineers for follow-up.
• Coordinate repairs and maintenance requests with vendors, Building Engineers, and Property Managers.
• Follow up with vendors regarding work completion, invoices, and service quality.
• Track and notify tenants of Certificate of Insurance (COI) expirations.
• Notify tenants through the tenant portal of upcoming repairs, inspections, or events.
• Assist with tenant move-ins and move-outs, ensuring all requirements are met and documentation is complete.
• Send residential tenants 30-day notices for upcoming lease renewals.
• Manage and post available residential units (e.g., lofts) on company social media and listing platforms such as Apartments.com.

Accounting and Financial Support

Administrative and Recordkeeping

Team and Operational Support

Qualifications