PC Support

For further inquiries regarding the following opportunity, please contact one of our Talent Specialists.

Amit at (224) 507-1290

Vinod at (224) 507-1294

Title : PC Support

Duration : 6 Months with possibility of extension based on demand

Location : On-site at Painted Post, NY

Schedule : Monday -Friday, 8am - 5pm, some flexibility may be required

Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.

The role may require some light travel as needed for event support and / or remote sites with customers needing assistance.

No Relocation candidates considered for now

Description :

Position : Corporate Field Services Technician

The PC support technician will provide technical assistance and support for incoming service requests / incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely within the Client Valley (USA). The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office suites. Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented process

Role Overview

The Corporate Field Services Technician will provide technical assistance and support for incoming service requests / incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely within the Client Valley (USA).

The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office suites.

Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

ServiceNow for Incident Management or any other similar tool experience (ticket management : 50-60 tickets per month, 500-800 tickets to be closed per year).

Daily Tasks (include but are not limited to)

Active Directory Administration

Limited support for corporate mobile devices

Familiarity with cloud applications (Office365, etc.)

Troubleshooting Cisco VPN connectivity

Familiarity supporting Citrix connectivity

Remote connection / utilization

Asset management skills

Edge, Google Chrome, various browser(s) support

Installation / configuration of various Adobe products

Installation / configuration of Check Point endpoint client software

Printer / driver troubleshooting & installation

ServiceNow utilization

Deployment / configuration of standard IP telephony

Hardware ordering / deployment

Additional Responsibilities

Documentation (records) management

Troubleshooting software's (60-70% of work and 10-20% of hardware support work)

Knowledge base utilization

Project interaction

Customer scheduling / follow-ups

End user equipment moves (disconnect / reconnect)

Multi-team interaction and / or technical roundtable participation

Standard device imaging via USB / PXE server(s)

Smart-Hands tasks / functions outside of standard operational work

Hardware support is the maximum area of work and Network Support is the least area for work for this role

Assigning new laptops, desktops, for new joiners and then unassigning them when somebody leaves

Customer Service / Support is a Key requirement; here customer service skills will be put to Test so one must have excellent customer service quality / background

Willingness to learn and grow, attention to detail, very good / strong work ethics

At least supported few hundred users in the past as this role will involve supporting 2000 users

Technology focus on the Customer Service part - Industry background will be like strong Technology / technical background

Required Skills / Experience :

1+ year Hardware Experience (beyond imaging / deployment) or relevant experience

Excellent problem-solving and communication skills

Proven experience in Windows OS deployment, especially Windows 11

Basic knowledge of Command Prompt and PowerShell

Willingness to learn & grow

Required Education :

Associate's degree (preferred), HS Diploma or GED Minimum Required

Preferred Certifications :

CompTIA IT Fundamentals

CompTIA A+

CompTIA Cloud+

CompTIA Mobility+

CompTIA Network+

CompTIA Server+

Performance Expectations

Performance is measured on a variety of key performance indicators, priority matrix comprehension / adherence, SLA, and customer service.

The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines.

This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person.

The Corporate Field Services Technician will take ownership of follow-up status and communicate progress regularly to both their customers and leadership (when requested).

Excellent communication skills, prompt time-to-resolution / fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position.

IMPORTANT Notes

The initial location of assignment is subject to change at any time given that Field Services operates and travels between various sites to facilitate end-user requests / issues.

The candidate may be considered for future development opportunities within the Service Line and possibly outside of the organization after a period of 1.5 to 2 years in the Field Services role.

Interview Process : First Round Phone Screen, Second Round Onsite Interview

About us :

DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.