Call Center Specialist - Debt Collection

Call Center Specialist – Debt Collections (On-Site)

Merani Law $20–$25/hour NYC (On-Site)

Merani Law is seeking an On-Site Call Center Specialist to handle debt collection calls related to unpaid toll violations and accounts receivable. This role requires professionalism, strong communication skills, and the ability to manage high call volumes.

Key Responsibilities

• Make outbound and receive inbound calls to resolve unpaid toll violations and outstanding balances.
• Discuss payment options, set up payment plans, and process payments accurately.
• Update customer account records and document all interactions.
• Use TCN call center software to manage daily call activity.
• Provide excellent customer service while following collection procedures and firm policies.

Requirements

• Prior collections experience required.
• Law firm experience highly preferred.
• Experience with call center software (TCN preferred
• Spanish fluency (spoken & written) preferred.
• Reliable attendance, strong attention to detail, and professional communication skills.
• Must pass all required background and reference checks.