Help Desk Technician

Please note a resume is required for this position.

Pay Rate : $21.00 an hour with $2.00 an hour additional shift differential on swing and grave shift

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Log, troubleshoot, diagnose, assign track and follow up on Help Desk calls and requests
• Facilitate the problem solving process between the end user and IT staff in order to expedient problem resolution
• Escalate issues as appropriate
• Provide end user support of hardware and software systems
• Maintain, review and update department documentation, problem and solution documentation and procedures and processes
• Maintain files for IT service requests
• Ensure proper protocols are followed for all submitted requests
• Track application and system documentation as well as training materials
• Monitor the Help Desk ticketing system and ensure all work orders are assigned, updated and handled according to Help Desk procedures
• Effectively train end-users to maximize the use of their systems
• Provide technical support for multiple locations

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required :

Skills

Required :

Abilities

Required :

REQUIRED TRAINING

PHYSICAL DEMANDS

WORKING ENVIRONMENT