Job Description
Job Description
SUMMARY : Provides customer service, product knowledge and sales support for all customers that are consistent with the company’s standard and expectations. Strives to achieve the store and company’s goals / objectives in service, branding, sales, productivity, and inventory management. Is the principal liaison between the customer and the store / company.
DUTIES AND RESPONSIBILITIES :
- Adhere to and exemplify behaviors aligned with company core values :
We Work with Passion and Purpose (Ho'ohana)
We Choose to do What is Right (Pono)We Work Together (Laulima)We Care (Malama)We Take Ownership & Responsibility (Kuleana)Fosters a sense of teamwork and collaboration among team members by building an employee culture that is aligned with HCC Values and operating principles. Ensures all employees are treated consistently, fairly, ethically, and respectfullyMeet and exceed the company’s service standards and sales goals on a consistent basisAcquire the product knowledge information provided by the company to enhance the customer’s shopping experienceSpend time on the selling floor working with customers to assist them with their product selections by providing through product knowledge informationCreate additional sales opportunities by promoting and suggesting other appropriate itemsConsistently follow and abide by the company’s established register and cash handling policies and proceduresParticipate with inventory management functions to include : the receiving procedures, transfer, pricing procedures, product counts and physical inventories as requiredActively participate and support the company’s safety and security standards at all timesAssist in meeting the company’s brand image and housekeeping standardsAttend and participate in store meetings, company training sessions as required furthering the development of skills to meet the company’s objectivesOther duties as assignedEDUCATION / EXPERIENCE :
High school diploma or equivalentRetail or hospitality sales experience preferredCombination of education and experience in the service industrySKILLS :
Represents the company brand image and shares aloha to all customers, business partners, and co-workers at all levels throughout the companyHigh level verbal communication abilitiesAbility to read and understand various documents, forms, and reportsEffective customer and people interaction abilitiesAble to add, subtract, multiply, divide, calculate discount percentagesAble to use a 10 key calculatorAble to accurately count moneyPHYSICAL DEMANDS :
Able to sit or stand and walk throughout the scheduled work shiftAble to lift and / or move up to 25 lbs.