Strategic Customer Success Manager

Strategic Enterprise Customer Success Manager

GrowthAssistant is a leading staffing and recruiting company dedicated to embedding top-tier offshore Growth Marketers into organizations, enabling them to focus on strategic initiatives instead of rote tasks. By providing scalable, affordable solutions, we empower businesses to grow smarter and faster. Join a team that values excellence, collaboration, and innovation.

Job Summary

As a Strategic Enterprise Customer Success Manager, you will oversee the success, implementation, and growth of enterprise-level client relationships. You will act as a trusted advisor providing a high touch customer experience, ensuring a seamless onboarding process, driving engagement, conducting regular reviews, and identifying growth opportunities. Your primary goal is to build lasting partnerships that deliver maximum value for our clients and align with GrowthAssistant's strategic objectives.

Key Responsibilities

• Client Onboarding & Implementation
• Lead the onboarding process for new enterprise clients, ensuring a smooth transition from sales to operational use.
• Collaborate with recruiting teams and clients to align implementation plans with business objectives.
• Provide tailored training and support during onboarding to ensure successful adoption of GrowthAssistant's solutions.
• Client Relationship Management
• Partner with Account Managers as points of contact for enterprise clients, addressing issues promptly and effectively to ensure strong relationships.
• Build and maintain strong relationships with key stakeholders.
• Conduct regular check-ins and Quarterly Business Reviews (QBRs) to assess client satisfaction and identify areas for improvement.
• Strategic Engagement & Growth
• Schedule and lead strategic customer engagements to optimize GA partnerships.
• Identify and communicate opportunities for expansion to Account Managers.
• Advocate for client needs internally, driving cross-functional collaboration to enhance service delivery.
• Training & Advocacy
• Provide customized business reviews and training content during and after client onboarding.
• Act as the client's voice within GrowthAssistant, providing insights and recommendations to improve products and services.
• Ensure clients receive the necessary support to meet their goals.
• Reporting & Analysis
• Monitor and analyze client health metrics and usage patterns.
• Prepare and deliver detailed reports on client performance, project progress, and growth opportunities to internal stakeholders.

Qualifications

What We Offer

Why Join GrowthAssistant?

At GrowthAssistant, we celebrate diversity and inclusion. We value proactive, strategic thinkers who can balance creative problem-solving with execution. If you are passionate about client success and thrive in a collaborative, fast-paced environment, we'd love to hear from you.