Experienced Private Loans Collector

For 40 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts. We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom. We take great pride in being a team of the right people, doing the right thing, at the right time, the right way.

Why join us?

• Performance-based monthly bonus opportunity
• Award-winning benefits packages
• Flexible schedules
• Growth opportunities
• Repeatedly named one of the Best Places to Work in Collections
• Two-time recipient of the Better Business Bureau's Torch Award for Ethics
• NET : 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02

Position Summary :

As a Debt Counselor Private Loans at ConServe, you will play a critical role in helping consumers resolve delinquent private student loan accounts. Using a consultative and empathetic approach, you will guide borrowers toward sustainable solutions that serve the best interests of all parties. Given the competitive nature of our client contracts, we seek experienced, customer-focused professionals who thrive in fast-paced or remote environments and are committed to excellence and compliance.

Consumer Engagement & Resolution

• Conduct thorough financial assessments to understand each consumer's current situation.
• Present tailored repayment options, including administrative and voluntary resolutions, in compliance with client and regulatory guidelines.
• Educate consumers on the implications of delinquency and the benefits of resolution.
• Collect and verify necessary documentation to support repayment arrangements.
• Maintain consistent follow-up to ensure consumer engagement and resolution progress.
• Achieve monthly recovery targets and contribute to team performance goals.
• Accurately update account records to reflect all consumer interactions and outcomes.
• Utilize skip-tracing tools and techniques to locate and engage hard-to-reach borrowers.
• Apply ethical and compliant contact strategies to maximize resolution opportunities.
• Adhere to ConServe's Blueprint Quality Management System, Code of Conduct, and Compliance Program.
• Maintain strict confidentiality and compliance with federal and state regulations, including FDCPA, FCRA, and applicable student loan laws.

Non-Essential Duties & Responsibilities :

• Other duties as assigned

Education Requirement :

• High School Diploma or GED
• Associates or Bachelor's Degree preferred

Skills / Requirements :

• One (1) year or more of 3rd party collection experience preferred.
• The ability to work the required scheduled shift.
• Fluent in conversational English and ability to proficiently read and write English
• Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
• Intermediate Computer skills to document calls and navigate software packages, databases and the internet.
• Strong organizational and time management skills
• Attention to detail
• Ability to act independently to resolve problems
• Motivation to learn
• Ability to work in a positive, collaborative manner with coworkers
• Ability and history of maintaining confidentiality and high level of trustworthiness.
• Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment.
• The ability to telework. A teleworker is defined as an employee who works for ConServe from a home, or other remote office, for all of the regularly scheduled work week. A teleworker uses telecommunication technologies, including, but not limited to, soft telephones, virtual facsimiles, computers, electronic mail, and remote Internet connections to access work remotely on a pre-determined basis

A secure internet connection, to plug in ConServe equipment into a hardline Ethernet port

• A private work area in which work activities can be conducted
• Ability to obtain and maintain Government Security Clearance
• Ability to obtain and maintain State Collections Licensure
• US Citizen or Permanent Resident with three or more years as a permanent resident in the United States
• No conflicts of interest with ConServe or our Clients

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law.

• Occasionally lift and / or move up to 25 pounds.
• Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift)
• Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift)
• Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift)

Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.

MISSION STATEMENT :

ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.

Disclaimer : The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.

Continental Service Group, LLC., d / b / a ConServe endeavors to make www.conserve-arm.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at : 585-421-1000, option 7 or by emailing : jobs@conserve-arm.com.

Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity / expression, genetic disposition, genetic markers / carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.

ConServe is a Drug Free Workplace