Service CoordinatorPop-Up Talent • Edison, NJ, United States

Service Coordinator

Pop-Up Talent • Edison, NJ, United States

2 days ago

Job type

Full-time

Job description

Service Coordinator

Edison, NJ 08837

BENEFITS INCLUDE :

Eligibility for overtime with management approval
Paid holidays after six months of employment
1 week PTO time after 6 months of employment
Optional Medical & Dental Benefits
Optional 401(k) plan – quarterly based enrollment

RESPONSIBILITIES :

Handles incoming service calls via phone and email

Provides real time updates to customers on expected service dates ETAs on returns, etc.

Utilizes a proactive approach to customer service, anticipating needs and potential issues; resolves customer complaints in a timely manner

Manages assigned technicians to ensure effective completion of day-to-day service operations

Coordinates technician schedules to align customer account needs and technician capabilities

Opens Workorders for technicians in a timely fashion and code workorders with correct Unit ID, Make Model and Serial Numbers

Sets Technicians schedules by no later than 3 pm daily and informs scheduled customers

Follows all special billing procedures for major accounts

Manages overall job progress, ensuring field technicians are diagnosing problems within two hours of arrival at customer locations

Works with technicians to resolve problems making every effort to ensure he / she fully completes each job assigned

Establishes regular communication with account managers to resolve any ongoing issues with customers' accounts

Works closely with the Parts Department to acquire correct parts and pricing and attached correct labor time to each repair

Schedules monthly preventive maintenance work to ensure PM completion rate goals are met

Monitors technicians' timecards, maintaining accurate records for customer invoicing

Adjusts technician timecards daily to correct and minimize unbilled or standby time

Submits technician payroll information to front office

Ensures technicians follow all work order procedures, keeping accurate time and parts on job

Managing work in process to ensure all work orders are completed involved in a timely manner

Approves, codes, and processes jobs to ensure labor and parts detail are complete and accurate

Maintains professionalism on the job

Additional Responsibilities :

Schedules service vehicle repairs and PMs, coordinating with technicians

Regularly promotes and sells service products to customers, generating increased revenue

Produces both verbal and written quotes of repairs to be completed

Reviews completed jobs, edits descriptions, hours, etc.

Bills workorders

Performs other duties of a similar nature as required

QUALIFICATIONS :

High School Diploma or equivalent

Proven experience as a dispatcher (preferred)

Geographic understanding of New York, New Jersey and Pennsylvania is a must

Proficient in Microsoft Suite (Word, Excel, Outlook)

Ability to work independently and to effectively prioritize demands and execute tasks

Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner

Excellent customer service skills

Keen attention to detail

Must be able to sit stationary for several hours at a time

Is reliable and punctual in reporting for work as scheduled

Valid Driver's License

Starting Salary Range $20-24 an hour

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.

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Service Coordinator • Edison, NJ, United States

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