Reg'l Operations Officer II - Greenville

Regional Operations Officer II

The Regional Operations Officer II provides leadership in developing, implementing and maintaining retail store operations policies, procedures and processes to support positive financial results, mitigate losses and risk with attention to growth of the brand. This role acts as liaison / support between retail and other business lines to address issues affecting risk, compliance, profitability, and efficiency for the Customer / Employee Experience.

Depth & Scope :

• Oversees an operational function with overall accountability for providing strategic direction, guidance on a broad and diverse range of complex operational activities / analysis and / or specialized project support or services
• Is accountable for establishing a sound system of risk oversight, management, and internal and regulatory controls to identify, assess, monitor, and manage material, reputational and financial risks related to the conduct of TD Banks activities
• Monitors and analyzes market and regional performance related to retail operations, loss, risk exposure, controllable expenses and determines ongoing development, long term business plan goals and operational integrity, adherence to risk requirements and operational processes
• Acts as a key liaison at the region and division level to actively engage stakeholders within the Bank and broader industry, developing and maintaining strong business partnerships, clarifying client needs and delivering client centered solutions that enhance the overall end-to-end experience
• Executes / measures / coaches to AMCB risk procedure changes to ensure regulatory findings are solutioned
• Independently decisions high risk cash items and processesTop level escalation point for significant risk matters / exceptions; oversees problem resolution
• Acts as a change agent for all TD AMCB store process or procedure changes, implementations or additions
• Acts as crisis management leaders within their regions for events such as weather, pandemic etc.
• Acts as a key contributor to strategic initiatives, functional projects / programs and / or internal / external working groups, and may have sign off authority on projects of larger scale and / or complexity

Education & Experience :

Customer Accountabilities :

Shareholder Accountabilities :

Employee / Team Accountabilities :

Physical Requirements :

Never : 0%; Occasional : 1-33%; Frequent : 34-66%; Continuous : 67-100%