Patient Placement Coordinator - PRN

Position Details

Department : CORP | Connected Care Center

Location : Phoenix

Shift : Mon-Fri, Sat, Sun, (Days Vary), Days, 7am-8 : 30pm

Category : Nursing

Posting # : 930574

Employee Type : PRN

Position Summary

Posting Note : Phoenix Children's has an immediate opening in our Patient Placement Unit! This is a PRN position, and we are looking for someone who can work approximately one shift a week. You will be triaging calls from providers and other hospitals from around Arizona, and the country for the specialty care that only Phoenix Children's can offer! The successful candidate will have a solid background / experience working in a critical care unit, ICU, PICU, CVICU or ED. Must have outstanding critical thinking skills to assess the needs when speaking with providers / hospitals on the type of care they are needing. Exceptional PC skills are a necessity as you will be navigating three screens at any time and accessing / using 6 computer programs to determine if Phoenix Children's has the skills needed, beds, and care needed for the patient. You will be working either an 8- or 12-hour shift, alongside a dedicated team of nurses who are passionate about the unique care we can offer patients across the country. This position is located at our Thomas Campus. NO New Grads, please.

This position is accountable for coordination and acceptance of information regarding direct admissions and transfers to Phoenix Children`s Hospital. Responsibilities also include coordinating all aspects of patient placement within the facilities, and partnering with nursing and other clinical operation departments to facilitate patient access, throughput, and capacity.

Position Duties

• Manages requests for all transfers and direct admissions, facilitates provider communication.

1. Accurately collects the data required for the intake of patients from a variety of locations including : ED, physician office, PCH clinic, referring facilities.

2. Coordinates all MD to MD acceptance calls; participates in and documents all acceptance calls, with an ongoing focus on quality and customer service.

3. Collaborates with Patient Placement Representative with determining patient benefits / eligibility.

4. Manages and accepts all ED referral calls (non-EMS) and communicates incoming referrals to ED.

5. Demonstrates the ability to triage and prioritize patient information and acuity utilizing critical thinking, clinical decision making, and established process flow to assist in assessing and facilitating patient flow across multiple facilities.

6. Demonstrates knowledge of human growth and development, assessment, and care of patients of all ages served.

1. Manages bed board on an ongoing basis in a timely and accurate manner.

2. Escalates bed placement / capacity issues to appropriate leadership in a timely manner.

3. Works with nursing units and leaders to identify best available bed placement at the time of request, given patient needs, staffing resources, level of care requirements, infection control principles, and throughput goals.

4. Reviews and plans for all scheduled admissions daily.

5. Collaborates with key departments such as admitting, EVS, case management to ensure timely patient admissions and a positive patient family experience.

1. Excellent telephone etiquette.

2. Clear communication skills, demonstrating sincerity in all interactions.

3. Ability to multi-task, including transcribing information into database while speaking with callers.

1. Assists in tracking and trending barriers in patient flow, transfers or customer service and makes recommendations and assists with solutions.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by :

Values