Sr. Assistant Manager ($31.83 - $40.53)

Sr. Assistant Manager

Assists the Community Manager and / or General Manager in leading the operations of the onsite unit, including assisting with the resolution of resident concerns, move-in / out process, renewals, evictions, and other resident related items. Trains, develops and leads a team of Community Relations Representatives. Supports Community Manager / General Manager in managing KPI goals / action plans, and performing variance reporting. This role is available at buildings with 1000+ units.

Key Responsibilities

• Responsible for the direct management of a team of Community Relations Representatives, including training and development.
• Assists Community Manager with managing the financial performance of the operating unit, including budgeting, forecasting, expense control initiatives, and PO management. Monitors key performance metrics; ensure plans are in place to achieve company targets.
• Supports the Community Manager to oversee all daily operations of the operating unit's resident services office which may include sales, move-in / outs, transfers, renewals, Final Account Statements, lease agreements, ledger adjustments, accounting month-end processes, delinquency reviews, and applications as needed and in accordance with Company policies and procedures.
• Ensures completion of regular community walks in the operating unit and works with the team to ensure that the condition and quality meet Irvine Company standards at all times. Completes audits and community inspections to ensure policies, procedures and corporate compliance are followed at all times.
• Anticipates and proactively addresses resident relations and / or maintenance challenges.
• Assists new / existing residents with all ICAC processes including move-in / out, transfers and renewals, FAS, lease agreements. Process resident applications, lease documents as needed. Handles resident complaints, identifies solutions and communicates to leadership.
• Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns; leads by example and ensures a proactive approach is adopted for all key customer touch points. Tracks NPS and Yelp scores daily.
• Oversees ledger management to include adding / waiving fees and process company invoicing. Completes delinquency review, accounting month-end and process evictions according to company policy.

Minimum Qualifications / Other Expectations :

Education : High School Diploma

Other :

Base Pay Range : $31.83 - $40.53

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.