Service Technician III

Job Title : : Service Technician III

Reports To : General Manager

Status : Full-time

Category : HVAC

Location Name : Orangutan

Location Address : 2922 S. Roosevelt Street Tempe AZ 85282 and 24825 N. 16

th

Ave #115 Phoenix AZ 85085

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Job Summary

Under minimal supervision performs diagnostic and service work on residential and / or light commercial HVAC equipment and accessories. Communicates with customer to answer questions resolves problems and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.

Key Responsibilities :

Works under minimal supervision to perform residential and / or light commercial service and maintenance calls

Analyzes diagnoses and resolves customer problems in a courteous professional timely and accurate manner

Diagnoses and performs services on heating air conditioning ventilation and refrigeration equipment as well as accessories in an accurate and timely manner

Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks

Completes routine maintenance and equipment cleaning as needed or required

Responsible for delivery and removal of parts and equipment needed to complete service work

Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat timely complete and accurate manner. Collects payment from customer.

Communicates with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability

Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction

Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.

Ensures company property vehicles and tools are being used maintained and properly accounted for

Represents the company professionally honestly and ethically in all business matters and activities

Follows standard procedures and process ensures that the company vehicle is properly stocked returns defective warranty parts to the branch and orders / replenishes vehicle stock as needed

Performs similar / other duties as needed or assigned

Regular reliable attendance Health & Safety Roles and Responsibilities

Reports any unsafe acts conditions and hazards to direct supervisor / manager immediately

Reports any contravention of legislation or company policy procedure or program to direct supervisor / manager immediately

Corrects substandard acts or conditions within area of control

Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)

Never removes or renders ineffective any safety guards devices or clothing prescribed to be in place or worn

Complies with the general rules as prescribed by company program(s) procedure(s)

Operates devises or equipment as prescribed by company program(s) or procedure(s)

Participates in any safety initiatives teams or committees

Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately

Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents

Does not perform act that may endanger the safety or well-being of others

Does not engage in any pranks contests or rough boisterous behavior

Works in compliance with applicable legislative requirement

Qualifications :

Associates degree / Certification in HVAC or related field or equivalent experience. Solid understanding of HVAC systems; previous experience as an Installer Maintenance or Service Technician Required ability to work independently; good problem-solving skills.

5 years experience in HVAC with technical training certification required

Must possess all valid licensing or certification as required by federal state provincial or local governmental laws or regulations for the geographical work area

EPA and safety certifications required

Skilled at servicing heating air conditioning and ventilation equipment as well as related accessories

Proficient mechanical aptitude and the ability to operate all necessary tools and equipment

Proficient and able to operate all necessary tools and equipment to perform various service projects

Proficient at reading wiring diagrams and troubleshooting problems with electrical refrigerant and duct systems on HVAC equipment

Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision

Proficient and able to install a basic duct fitting

Proficient at troubleshooting and repairing electronic air cleaners refrigeration systems hot water systems steam boiler systems humidifiers and related equipment with little to no supervision

Effective communication skills to communicate with customer and resolve customer issues complaints or concerns

Effective and efficient time-management and organizational skills

Valid drivers license with acceptable driving record

Available to work flexible hours and on-call shifts as needed

Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics basements and crawl spaces to access HVAC units. Ability to continually climb balance stoop kneel crouch and / or crawl.

Ability to work in a variety of environmental conditions including but not limited to the following : hot cold outdoor indoor dry humid slippery surfaces heights and congested areas

Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt

Natural or corrected vision to see and focus for close distance peripheral vision with normal depth perception

Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 poundsWhat Do We Offer You as a Service Experts Employee Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs including :

What Do We Offer You as a Service Experts Employee

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

Competitive Pay including incentive opportunities for many positions

Paid Time Off and Company Holiday Pay

Medical / Dental / Vision Insurance programs

401(k) Retirement Savings Plan with company matching contributions

Life Insurance for you and options you can elect for your family

Short-term and Long-term disability insurance options that protects you and your family if you are unable to work

Supplemental benefit programs such as : Legal advice pet insurance health advocacy programs

World Class Training opportunities through our Experts University

Career Development opportunities

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Service Experts Heating & Air Conditioningis an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email

Required Experience :

IC

Key Skills

Mechanic Experience,Pest Control,Customer Service,Hand Tools,HVAC,Mechanical Knowledge,Automotive Repair,Service Technician Experience,Maintenance,Heavy Lifting,Equipment Repair,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1