Customer Specialist, WHILL Autonomous Service

WHILL Inc.

With roots in both Silicon Valley and Japan WHILL was established in 2012 with the goal of building a mobility platform for short-distance travel. The vision was simple and clear : provide people with access to innovative and well-designed personal mobility solutions that could be used comfortability whenever needed. With the launch of the WHILL Model A in 2014 the company redefined the perception of mobility devices through design and innovation. From personal mobility devices to fleet management and autonomous solutions today WHILL is at the forefront of personal transportation.

Mission - Deliver Fun and Innovative Mobility for All

The WHILL organization in North America has 2 primary lines of business :

• Mobility Services includes the autonomous on-site fleet lease and individual short-term rental services.
• Mobility Sales includes sale of new products through brick-and-mortar retail online and alternative product distribution channels.

Job Details Now Hiring

Job Title : Customer Specialist WHILL Autonomous Service to work in the Customer Experience Group of WHILL Autonomous Service North America

Location : Remote work with a 50% travel component / US-based position

We are seeking a highly motivated and client focused individual to join our team as a Customer Specialist WHILL Autonomous Service in a full-time capacity.

This role focuses on ensuring successful service delivery and client enablement. It involves client success monitoring and support as well as onsite setup or maintenance and repair work to help ensure the WHILL Autonomous Service is effectively operated by our clients (i.e. operators that provide the mobility assistance service to airline passengers) across North America. The Autonomous Service is currently offered at facilities such as airports to support passengers who have a hard time walking long distances. WHILL designs and develops both the hardware and software that form the service.

Responsibilities :

Qualifications :

Physical and Travel Requirements (Essential Job Functions) :

E-Verify Participation :

WHILL Inc. participates in E-Verify to confirm the identity and employment eligibility of all new hires. Candidates must provide documentation to establish identity and legal authorization to work in the United States.

Equal Opportunity Employer :

WHILL Inc. is an equal opportunity employer and prohibits discrimination or harassment based on race color religion sex national origin age disability or any other protected status in accordance with applicable law.

Accommodation

If you require accommodation support during the recruitment process please contact . com. Please note this contact information is for accommodation reasons only.

Required Experience :

IC

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full-Time

Experience : years

Vacancy : 1