Patient Collection Coordinator - Monroeville, PA (Hybrid)

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

CVS Health Specialty Pharmacy, a mail service pharmacy in the Monroeville area has an opportunity for a full-time Patient Collection Coordinator to handle follow up. The Patient Collection Coordinator will ensure timely and accurate account payment for outstanding balances while demonstrating excellent customer service to patients, healthcare professionals and insurance carriers. Additional responsibilities will include collecting payments, scheduling payments, and reviewing resident's statement of account for accuracy of charges and proper account handling. In this role you will work in a customer service oriented, fast paced and team focused environment to help resolve patient account balances.

We will support you by offering all the tools and resources you need to be successful in a collaborative team environment.

Located in the Monroeville facility, this opportunity also provides free parking.

Key Responsibilities of a Patient Collection Coordinator :

Follow-up with the patient / guarantor on open invoices associated with the dispensing of prescription medication via telephone, Internet, and in writing.

Resolve issues with nonpayment of invoices due to insurance problems and patient issues that may have resulted from incorrect or incomplete information, therapy changes and pharmacy or shipping errors.

Maintain supporting chronological notes that detail action taken to resolve outstanding account balances.

Maintain patient demographic information and data collection systems, including all billing or collection reports or queues while remaining in accordance with company policy guidelines.

Contact patient / guarantor and Physician's offices as well as insurance companies as needed in order to expedite claims processing.

Required Qualifications

1+ years of Healthcare related experience.

Experience using Microsoft Office products' specifically Excel, Outlook, and Word.

Must be able to commute to the Monroeville, PA office.

Preferred Qualifications

Insurance or patient collections experience.

Customer service in a healthcare environment.

Experience working in a healthcare reimbursement system.

Effective customer service skills and experience that shows ability to work in a team environment.

Attention to detail.

Ability to utilize analytical skills.

Ability to navigate through multiple tasks simultaneously and prioritize based on importance while displaying strong attention to detail.

Ability to communicate with clientele in a professional manner; both verbally and written.

Education

• Verifiable High School Diploma or GED required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is :

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit

We anticipate the application window for this opening will close on : 11 / 21 / 2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.