Bilingual, Member Care Associate - $18 / hr + Flexible Schedule

Overview

Member Care Associate is responsible for providing enthusiastic, professional, and superior service by phone or video communication in a high call volume environment. The primary purpose of this position is to provide best-in-class member service by answering incoming calls, providing basic account and product information while performing account transactions and maintenance.

Responsibilities

• Answer inbound calls, complete requested inquiries and transactions in an accurate and timely manner.
• Understand and adhere to caller verification procedures.
• Efficiently navigate multiple platforms via internet browsers and other software.
• Maintain current knowledge of the credit union's products, services, promotions, mailings, procedures, policies and federal regulations.
• Maintain knowledge of the requirements for membership and documents required to open an account with the credit union.
• Practice effective customer service skills, providing the member with a positive interaction and experience on every call.
• Manage calls to diffuse and resolve escalated issues by seeking assistance from supervisor or manager as needed.
• Determine through listening skills any products, services and conveniences that would benefit the member's financial needs.
• Other projects and responsibilities may be added at the manager's discretion.

Job Requirements & Qualifications

Schedule

Flexibility to work shifts between 8am-6pm, Monday-Friday, and rotating shift of 9am-4pm on Saturdays.

What's in it for you?

As an employee of Firstmark Credit Union, you will join a team of talented professionals who are passionate about teamwork, outstanding service, committed to our community and who embrace the opportunity to take charge of their careers. Check out some of our benefits!

Equal Opportunity Employer

Protected Veterans / Individuals with Disabilities : This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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