Head of Customer Success

A company is looking for a Head of Customer Success to manage its portfolio of brand partners and lead a team of Customer Success Managers and Directors.

Key Responsibilities

Recruit, train, and lead a team of Customer Success Managers and Directors

Drive engagement and develop data-driven strategies to increase account penetration and growth

Report on team performance and provide customer insights to inform product roadmaps

Required Qualifications

7-10 years of technology sales, eCommerce, or account management experience

4+ years of progressive people management experience

Experience leading Enterprise sales in a high-growth technology environment

Ability to hire, train, and coach a high-performance Customer Success team

Familiarity with health, wellness, or benefits-driven platforms is a bonus