Client Service Manager

Job Title : Insurance Account Manager

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem : a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

The Insurance Account Manager is responsible for managing and servicing a portfolio of middle-market to large commercial accounts, generating between $550K$1M in revenue. This position will include accounts from a wide range of industries with a focus on clients within specialized industries such as breweries and longshore operations, providing high-level service, risk management guidance, and strategic account support. The ideal candidate has a strong background in Property & Casualty (P&C) insurance, with demonstrated experience managing complex accounts.

How You'll Make An Impact

• Manage and service a book of middle-market and large commercial accounts, ensuring retention and growth.
• Develop and maintain strong relationships with clients, carriers, and internal teams.
• Coordinate renewal processes, coverage reviews, and policy changes in collaboration with Account Executives.
• Provide guidance on risk management and exposure analysis.
• Prepare and analyze client reports, summaries, and risk management recommendations.
• Handle certificates of insurance, endorsements, audits, and compliance requirements.
• Ensure accurate and timely documentation within EPIC and maintain client files according to agency standards.
• Utilize Excel, Word, and Adobe for reporting, documentation, and communication needs.
• Assist in marketing new and renewal business opportunities as needed.
• Support clients with claims and loss control coordination.

About You

5-7 years of experience in commercial insurance account management. Strong knowledge of Workers' Compensation and Property & Casualty coverages. Experience with middle-market to large accounts ($550K$1M in revenue). Proficiency with Applied Epic, Excel, Word, and Adobe preferred. Familiarity with dividends, risk management, actuarial concepts, premium allocation, and exposure. Excellent organizational, analytical, and communication skills. Ability to manage multiple priorities in a fast-paced environment. Insurance license (P&C or equivalent) required.

Compensation And Benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market / geography, complexity or scope, specialized skill set, lines of business / practice area, supply / demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve : Medical / dental / vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include : Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...

We Value Inclusion And Diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.