Principal, AI Process Excellence

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Principal, AI Process Excellence

role at

Gap Inc.

About Gap Inc. – Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. Gap inspires the world to bring individuality to modern, responsibly made essentials.

About The Role

We are seeking a transformation leader to reimagine end-to-end processes through an AI-first lens—identifying what should be automated, augmented, redesigned, or removed to unlock material cost savings and operational velocity. Sitting within (or partnering closely with) the Office of AI, this role combines rigorous Lean Six Sigma with practical AI enablement, clear governance, and rapid test-and-scale execution. You will build and run an intake + prioritization funnel, map critical value streams, and deliver measurable savings tied to the P&L—while upskilling teams to think "AI-enabled" across the business.

What You'll Do

Lead AI-First Process Transformation : drive the identification and implementation of AI-driven improvements across end-to-end business processes.

Strategic Opportunity Identification : pinpoint processes ripe for automation, augmentation, redesign, or elimination to maximize efficiency and cost savings.

Value Stream Mapping : conduct comprehensive value stream mapping to identify bottlenecks, waste, and opportunities for AI intervention.

Deliver Measurable Results : ensure all initiatives are tied to quantifiable P&L savings and operational velocity improvements.

Capability Building : upskill and empower teams across the business to adopt an "AI-enabled" thinking and problem-solving approach.

Who You Are

Lean Six Sigma mastery (DMAIC / DFSS, VSM, SIPOC, CTQ, root-cause, control plans)

End-to-end value-stream mapping and future-state design and L1 to L4 process mapping

Ability to create repeatable process for documenting processes and future visioning

AI / automation literacy (copilots / agents, RPA / orchestration, ML-based decisioning)

Process mining & analytics; KPI design and dashboarding for sustained control

Program / portfolio management; benefits realization tied to P&L

Strong financial acumen (business casing, sensitivity / ROI analysis) and program management at scale

Strong facilitation skills for workshops and collaborative sessions

Vision for how AI can transform operations and outcomes

Ability to align technology initiatives with broader business objectives

Skill for identifying opportunities for innovation and optimization within processes

Nice to have : process-mining tools; retail / commerce experience

Benefits at Gap Inc.

Merchandise discount for our brands : 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.

One of the most competitive Paid Time Off plans in the industry.

Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.

Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.

Employee stock purchase plan.

Medical, dental, vision and life insurance.

See more of the benefits we offer.

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Salary Range : $175,100 - $232,000 USD

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Seniority level : Mid-Senior level

Employment type : Full-time

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