Talent.com
Manager Client Digital Experience
Manager Client Digital ExperienceCompeer Financial • Sun Prairie, Wisconsin, United States
No longer accepting applications
Manager Client Digital Experience

Manager Client Digital Experience

Compeer Financial • Sun Prairie, Wisconsin, United States
30+ days ago
Job type
  • Full-time
Job description

Empowered to live. Inspired to work.

Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. We bring together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities. Join us in a culture that not only promotes meaningful work and professional development, but provides a flexible, hybrid work environment and excellent benefits, which empower you to thrive both personally and professionally.

How we support you :

  • Hybrid model - up to 50% work from home
  • Flexible schedules including ample flexibility in the summer months
  • Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)
  • Benefits : medical, dental, vision, HSA / FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
  • Vacation, sick leave, holidays / floating holidays, parental leave, and volunteer paid time off
  • Learning and development programs
  • Mentorship programs
  • Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.)
  • Professional membership / certification reimbursement and more!

Casual / seasonal & intern team members are not eligible for benefits except for state-mandated programs.

To learn more about Compeer Financial visitwww.compeer.com / careers.

Where you will work : This position offers a hybrid work option up to 50% remote and is open to any Compeer office location in Illinois, Minnesota and Wisconsin.

The contributions you will make : This position is responsible for executing client experience strategies that drive engagement and satisfaction across the organization's client digital platforms. The incumbent plays a key role in aligning client experience activities with business objectives through team management and client analysis. Fosters a culture of collaboration and continuous improvement, guiding their team to achieve operational goals and enhance the client's journey through the organization's digital offerings.

A typical day :

  • Supports the brand; aligns with the vision, mission, and values of the organization.
  • Hires, develops, motivates, coaches, evaluates, trains, and rewards team members.
  • Provides clear and timely communication and feedback on expectations and goals.
  • Promotes a positive work environment that leverages the talents and abilities of team members in achieving organizational and team goals.
  • Assists in defining team's goals and monitors progress toward objectives.
  • Builds and develops a team, fostering a culture of learning and improvement.
  • Provides coaching and mentorship to team members, supporting career development paths and growth opportunities.
  • Implements client experience strategies aligned with business goals and technological vision, ensuring seamless interactions across digital platforms.
  • Supports the team committed to transforming the client engagement model, fostering innovation and improvement.
  • Communicates the client experience strategy for digital touchpoints, ensuring consistency and service excellence.
  • Maintains experience roadmaps to capitalize on opportunities and trends, enhancing client satisfaction.
  • Tracks product Objectives and Key Results (OKRs) to measure success and drive improvements in client interactions.
  • Collaborates with leadership to ensure alignment between digital product strategy and business strategy.
  • Partners with Engineering, Operations, and Marketing to ensure smooth product execution.
  • Facilitates cross-functional collaboration to align product teams with business stakeholders.
  • Advocates for a client-centric approach within the organization.
  • Guides business technology and business teams on product adoption and optimization strategies.
  • Communicates program status, risks, and outcomes to stakeholders.
  • Facilitates cross-functional collaboration and decision-making processes.
  • Manages expectations and negotiates priorities amid competing demands, building strong relationships with teams.
  • The skills and experience we prefer you have :

  • Bachelor's degree in business administration, marketing, computer science, engineering or related field or equivalent combination of education and experience.
  • Minimum of 7 years of experience in product management, product strategy, software or delivery development with a focus on digital products.
  • Minimum of 3 years of leadership and management experience, preferred.
  • Experience in regulated industries (banking, finance, etc.), preferred.
  • Experience in leading agile transformations.
  • Solid experience in technical and business domains.
  • Solid experience with agile planning and tracking tools (e.g., Azure DevOps).
  • Knowledge of lean portfolio management practices.
  • Ability to build effective partnerships with technology, business units, and external vendors.
  • Strong communication and leadership skills, with the ability to influence stakeholders and foster collaboration.
  • Understanding of DevOps practices and software architecture.
  • Experience with client satisfaction and engagement metric improvements.
  • Leadership skills to select, evaluate, engage, motivate, mentor, train, delegate, reward and lead remote team members.
  • Strong listening, written and verbal communication skills, with ability to communicate at all levels of the organization.
  • Skill in developing and maintaining interpersonal relationships.
  • Strong problem solving, decision making and organizational skills.
  • Strong computer skills, including MS Office applications, customer relationship management (CRM) programs and client databases.
  • Attention to detail and accuracy.
  • Valid driver's license.
  • #IND100

    How we will take care of you :

    Our job titles may span more than one career level (associate, senior, principal, etc.). The actual title and base pay offered is dependent upon many factors, such as : training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for variable compensation and other benefits.

    Base Pay

    $115,600—$156,400 USD

    Compeer Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    Must be authorized to work for any employer in the United States. Compeer is unable to sponsor or take over sponsorship of an employment visa at this time.

    Click here to view federal employment laws applicable for applicants.

    Create a job alert for this search

    Client Experience Manager • Sun Prairie, Wisconsin, United States

    Related jobs
    Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)

    Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)

    OCPA • Endeavor, Wisconsin, us
    Remote
    Part-time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show more
    Last updated: 30+ days ago • Promoted
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Pardeeville, Wisconsin, US
    Full-time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...Show more
    Last updated: 30+ days ago • Promoted
    Remote Consumer Insights Contributor (Hiring Immediately)

    Remote Consumer Insights Contributor (Hiring Immediately)

    Earn Haus • Sun Prairie, Wisconsin, US
    Remote
    Full-time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show more
    Last updated: 30+ days ago • Promoted
    Senior Manager, Client Development, Capital One Ad Solutions - Telecom Partnerships (Remote)

    Senior Manager, Client Development, Capital One Ad Solutions - Telecom Partnerships (Remote)

    Remote Staffing • Madison, WI, US
    Remote
    Full-time +1
    Senior Manager, Client Development, Capital One Ad Solutions.Capital One Shopping is looking for a Senior Strategic Client Manager to join the Partnerships Team. You'll be responsible for partnering...Show more
    Last updated: 5 days ago • Promoted
    Customer Success Manager (Legal AI Solutions) - Courts

    Customer Success Manager (Legal AI Solutions) - Courts

    Thomson Reuters • Madison, WI, US
    Full-time
    The Customer Success Manager will engage with customers to understand their business goals, develop tailored strategies, and drive successful adoption of Thomson Reuters' legal AI solutions.The Cus...Show more
    Last updated: 21 days ago • Promoted
    Customer Success Manager

    Customer Success Manager

    Oomnitza • Madison, WI, US
    Full-time
    Oomnitza offers the industry's most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless integrations,...Show more
    Last updated: 22 days ago • Promoted
    Client Experience Project Manager

    Client Experience Project Manager

    Medica • Madison, WI, United States
    Full-time
    Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences an...Show more
    Last updated: 30+ days ago • Promoted
    Director, Customer Success

    Director, Customer Success

    AmerisourceBergen Corporation (Cencora) • Madison, WI, United States
    Full-time
    Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ...Show more
    Last updated: 2 days ago • Promoted
    Customer Experience Manager

    Customer Experience Manager

    Home Depot • Madison, WI, US
    Full-time
    With a career at The Home Depot, you can be yourself and also be part of something bigger.Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of stor...Show more
    Last updated: 19 hours ago • Promoted • New!
    Senior Manager, Enterprise Customer Success Management

    Senior Manager, Enterprise Customer Success Management

    Clio • Madison, WI, US
    Full-time
    Senior Manager, Enterprise Customer Success Management.Clio is more than just a tech companywe are a global leader that is transforming the legal experience for all by bettering the lives of legal ...Show more
    Last updated: 22 days ago • Promoted
    Customer Success Manager

    Customer Success Manager

    Payabli • Madison, WI, US
    Full-time
    Payabli's mission is to enable any software company to become a payments company through our payment infrastructure and monetization platform. With Payabli, software companies can make payments a co...Show more
    Last updated: 21 days ago • Promoted
    Manager Client Digital Experience

    Manager Client Digital Experience

    Compeer Financial • Sun Prairie, WI, United States
    Full-time
    Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin.We bring together team members with a variety of backgrounds and experiences to help provide financial s...Show more
    Last updated: 30+ days ago • Promoted
    Senior Manager of Digital Strategy

    Senior Manager of Digital Strategy

    Planned Parenthood of Wisconsin, Inc. • Madison, WI, United States
    Full-time
    At Planned Parenthood of Wisconsin, Inc.PPWI), we work to provide quality, affordable health care services, comprehensive education, and strong advocacy. We serve over 60,000 patients annually in 18...Show more
    Last updated: 7 days ago • Promoted
    Share Your Opinions. Earn Rewards.

    Share Your Opinions. Earn Rewards.

    Opinion Edge • Portage, WI, United States
    Full-time
    Join Opinion Edge today and get paid for your insights! Take short surveys on the topics that matter to you and earn rewards for every completed survey. Sign up now and start turning your voice into...Show more
    Last updated: 1 day ago • Promoted
    Delivery Driver - No Experience Needed

    Delivery Driver - No Experience Needed

    DoorDash • Portage, WI, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more
    Last updated: 27 days ago • Promoted
    Customer Success Manager

    Customer Success Manager

    ALICE Technologies • Madison, WI, US
    Full-time
    ALICE Technologies is the world's first AI construction simulation and optimization platform.We leverage the computational power of AI to generate the best schedules and solutions for complex proje...Show more
    Last updated: 21 days ago • Promoted
    Manager, Digital Marketing

    Manager, Digital Marketing

    Webster Bank • Madison, WI, US
    Full-time
    If you're looking for a meaningful career, you'll find it here at Webster.Founded in 1935, our focus has always been to put people first doing whatever we can to help individuals, families, busine...Show more
    Last updated: 6 days ago • Promoted
    Work from Home / Online Opportunity - Part-time with Flexible Scheduling & No Experience Necessary!

    Work from Home / Online Opportunity - Part-time with Flexible Scheduling & No Experience Necessary!

    HomeJobFinder • Endeavor, WI
    Remote
    Part-time
    Remote Opportunity : Link Posting Marketing Rep (No Experience Needed!) Are you self-driven, reliable, and ready to earn from anywhere? We’re looking for motivated individuals to jo...Show more
    Last updated: 3 days ago • Promoted