Deputy Director of Whole Person Care

About Us :

4th Second is a nonprofit organization dedicated to driving systemic change and fostering collaboration to bridge the gap between community needs and resources. Based in Solano County, with a focus on Vallejo, we specialize in Enhanced Care Management, employment and support services, and youth programs. Our work serves a wide-range of individuals, including youth and adults who are unhoused, at-risk, or justice-involved.

At 4th Second, we are committed to trauma-informed and harm reduction approaches, offering services such as street medicine, healthcare coordination, mental health counseling, youth substance use and suicide prevention, workforce development, and community-driven initiatives for food and housing sovereignty.

Our mission is simple : to meet people where they are, empower them with the care and resources they need, and support their journey toward holistic well-being.

About the Role :

The Deputy Director of Whole Person Care provides strategic and operational leadership for all EnhancedCareManagement (ECM) and Community Support (CS) services at 4thSecond. The Deputy Director is responsible for overseeing program operations, guiding the growth of social-service initiatives, and managing quality-assurance systems that serve people experiencing homelessness or facing housing instability. Grounded in trauma-informed, culturally competent, and person-centered care, the role collaborates with funders and community stakeholders to meet contractual goals, act as a responsible steward of public and private dollars, and continuously refine services to deliver coordinated, high-impact support.

Supervisory Responsibility : Yes

Job Type : Full-time, Salary, Exempt

Expected schedule : Monday-Friday; Hours of operation 8 am - 6 : 30 pm; 35 per week (7 hour workday); Occasional weekends and evenings are required

Location : Vallejo, CA - in office & community; 1 remote day may be granted after 90 day introductory period

Benefits :

403(b) Retirement plan

Employer Sponsored Kaiser Platinum Health Insurance, Dental, Vision, and Life Insurance

20 Days Paid time off per year

12 Paid Holidays

Employee Assistance Program

1 Hour Employer Paid Wellness Time

Pet insurance discounts

What You Will Do :

Provide Strategic Leadership - Guide the vision, planning, and implementation of Enhanced Care Management (ECM) and Community Support (CS) services in alignment with 4thSecond's mission and CalAIM standards

Oversee Program Operations - Manage day-to-day operations across outreach, care management, housing navigation, ensuring effective and client-centered delivery

Ensure Regulatory and Contractual Compliance - Maintain compliance with HIPAA and other applicable standards while meeting or exceeding contract deliverables

Lead Quality Assurance and Continuous Improvement - Develop and implement quality assurance systems, performance monitoring tools, and corrective action plans to support ongoing service improvements

Manage Budgets and Funding Sources - Oversee program budgets, ensuring responsible stewardship of grants and philanthropic funds while meeting fiscal goals and reporting requirements

Supervise and Develop Staff - Provide leadership and supervision to interdisciplinary teams, including Lead Care Managers and field staff, supporting professional development and reflective supervision practices

Engage and Collaborate with Funders and Stakeholders - Build and sustain strong relationships with funders, Continuum of Care, healthcare systems, and community partners to align goals, secure resources, and promote systems integration

Use Data to Drive Decisions - Analyze program data and outcomes to inform decision-making, adjust workflows, and identify trends that support strategic growth and service refinement

Promote Equity and Trauma-Informed Care - Ensure all programs and practices are trauma-informed, culturally responsive and socially aware

Represent 4th Second in the Community - Act as a key representative of the agency in public forums, local initiatives, and policy conversations that impact the unhoused and vulnerable populations served

Minimum Qualifications :

Bachelor's degree in social work, social sciences or a closely related field of study (significant related work experience in lieu of a credential will be considered)

7+years in progressively responsible roles within homeless services, behavioral health, or complex-care coordination

3+years supervising multi-disciplinary teams

Proven ability to create, implement and manage new programs independently

Proven ability and maturity to represent agency with government officials, in public forums, and partnership meetings, in lieu of CEO or other senior staff

At least three years of experience working with low income and / or unhoused individuals and families

Three to five years of experience in supervising five or more staff

Experience with HMIS systems or other database systems, computer proficiency, including the ability to create and manage spreadsheets (Google, Office, Microsoft Word, Outlook, PowerPoint and Excel, etc.)

Ability to compute rate, ratio, and percent, and use skills to analyze budgets and program outcomes

Demonstrated success managing $2M+ budgets and multi-payer funding streams

Ability / willingness to work flexible hours

Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles

Deep familiarity with CalAIM ECM & CS requirements, Medi-Cal billing, and HMIS / EPIC or similar EHRs

Expertise in trauma-informed and culturally competent care for diverse, unhoused populations

Access to reliable personal transportation required, including a DMV record that permits the driver to be insured under 4th Second's automobile coverage

Pass Required Background Checks : Successfully complete Live Scan and other background checks as a prerequisite for hiring, ensuring compliance with safety and security protocols set forth by 4th Second

Preferred Qualifications :

Master's degree in social work, social sciences, or an applicable field of study

Experience and current professional credential or licensure equivalent to MSW, LCSW, MFT, or related credential

Bilingual English / Spanish

Physical Qualifications :

Extended Sitting : Ability to sit for long periods during meetings, training sessions, and while reviewing client records or reports.

Standing : Ability to stand during presentations, team meetings, or while conducting site visits.

Walking : Frequent walking to visit clients or attend meetings within the community or on-site locations.

Lifting and Carrying : Ability to lift or carry files, materials, or equipment up to 25 pounds as necessary for meetings, client visits, or transporting supplies.

Driving : Ability to operate a vehicle for travel to off-site locations, community outreach, or client meetings.

Bending and Stooping : Ability to bend or stoop to access files, equipment, or other necessary items in various work environments.

Reaching : Ability to reach for files, documents, or office supplies at varying heights or distances in a work setting.

Climbing : Ability to ascend stairs or steps as needed for site visits or navigating multi-story buildings.

Work Environment :

This position operates in-office, as well as residential care settings and the community. The role may involve exposure to unsanitary conditions, challenging behaviors, and various environmental factors. Transitioning between work settings that include desk work, driving, and walking in community settings should be expected. Staff are expected to follow all safety protocols and demonstrate cultural competency and trauma-informed care in all interactions.

Non-Discrimination Statement :

4th Second is an equal opportunity employer and does not discriminate against job applicants on account of race, color, creed or religion, national origin including language use restrictions, sex, gender, gender identity or expression, age, sexual orientation, marital status, physical or mental disability, medical condition or HIV / AIDS status, political affiliation, military or veteran status, genetic characteristics, or ancestry.

Note : We comply with the Fair Employment and Housing Act (FEHA) and the Americans with Disabilities Act (ADA). We consider reasonable accommodation measures that may be necessary for eligible applicants / employees to perform essential functions. New hires may be subject to passing skills tests.

We may refuse to hire relatives of present employees if doing so could result in actual or potential problems in supervision, security, safety or morale, or if doing so could create conflicts of interest.