Team Lead HOA Site Inspections

Assistant Manager

JOB DESCRIPTION

The Assistant Manager plays a pivotal role in driving success across the division by supporting the Division Leadership and collaborating closely with the Manager of Site Inspections. This person will be responsible for the geographical territories as assigned. This position is responsible for ensuring the effective implementation of strategies that enhance community impact and engagement, while maintaining compliance with property codes and governing documents. The Assistant Manager will make recommendations for site portfolios, working with the Manager of Site Inspections and local division leaders to address challenges and optimize service delivery. In addition to managing day-to-day operations, this role involves fostering a positive organizational culture and promoting long-term success through strategic planning and development initiatives.

Key responsibilities include facilitating communication between the Site Management Team, the Manager, and local division leaders, ensuring alignment with organizational goals, and addressing client inquiries and concerns with professionalism. The Assistant Manager will also play a crucial role in mentoring and training team members, conducting performance evaluations, and fostering a collaborative environment that encourages growth and innovation. By coordinating with local division leadership, the Assistant Manager will ensure that site management efforts are integrated with broader organizational objectives, contributing to the overall success and sustainability of the division. This position is ideal for someone who is proactive, detail-oriented, and committed to driving excellence in site management.

OTHER RESPONSIBILITIES

• Work closely with the Manager of Site Inspections to oversee daily operations to ensure efficiency and consistency across all divisions.
• Manage and oversee department operations in alignment with the company’s strategic vision and standards, ensuring continuity and excellence in service delivery.
• Possess expert-level knowledge of property codes for all markets.
• Ability to read, understand, and accurately interpret governing documents.
• Possess an in-depth understanding of the processes and backend systems, including CINC Manager, CINC Systems, the Spectrum and JellyBird apps, and CINC WebAxis.
• Support and facilitate cross-divisional support amongst teams.
• Conduct audits, review, and edit property bullet point forms at least quarterly to ensure understanding.
• Ownership and understanding of all aspects and systems for Fleet Management systems :
• Fleet Car Management –
• D / W Fleet Car Log
• Maintenance Log
• Receipt Submissions
• Fleet Car GPS
• Fleet Car Remote Parking Agreement
• Fleet Car Check-In / Check-Out
• Ability to approve small repairs when needed.

Understanding of :

Team Leadership and Development :

Customer Service and Satisfaction :

Division Level Support :

REQUIREMENTS

For this position, you must have a valid driver’s license, auto insurance, and a safe driving record. We do not require experience in our industry, but we highly value initiative and the ability to work independently.

Knowledge

Must be computer literate and familiar with Microsoft Word and Excel

Understand how to enter data into databases and iPads.

Desired Skills

Proven skill in conflict resolution and customer service

Detail oriented

Positive attitude

Influential

Culture champion

Critical Thinking

Organization and time management

Problem-solving and analysis

Clear and professional communication, both written and verbal

Abilities

Able to understand and carry out oral and written requests

Able to multitask and learn in a fast-paced environment

Customer-service minded with the ability to work as part of a team and maintain a calm demeanor during customer interactions and peak times

SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS

We offer a comprehensive package that is more than just a paycheck

For the first year, you will be required to work out of our local office. This initial period is crucial for acclimating to our team and processes. After the first year, and as determined by your manager, you may transition to our Hybrid Empowerment Plan. This plan reflects our culture of trust and belief in the hybrid model, empowering employees to work both in-office and remotely, depending on the role and business requirements

Recognized as Best Places to Work since 2007!

Fastest Growing Company - Fast Track 50 in 2020.

San Antonio-based homeowners’ association management company.

Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.

Work / Life balance.

5 weeks of PTO to allow for rest, travel, family, and your hobbies.

Forty paid hours per year for community service activities.

11 Annual Paid Holidays.

Internal Learning and Development Management System.

The full suite of benefits includes Medical, Dental, Vision, STD / LTD, Life / AD&D and a 401k program.

Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).

Well-structured career track plan with a 6-month review.

Annual Salary $50,000.00 with reviews and performance increase opportunities every 6 months.

Company Fleet Car Provided

Address :

16001 Park Ten Pl, STE 135, Houston, TX 77084

3000 Research Forest Drive, Suite 200, The Woodlands, TX 77381

2600 South Shore Blvd. # 304 League City, Texas 77573

For more information about Spectrum AM, visit our website at https : / / spectrumam.com / careers /

If your application is a good match, you can expect to be contacted to schedule a phone interview as the next step.

Spectrum AM is an Equal Opportunity Employer.