340B Account Manager - Verity Solutions - Remote

Account Relationship Manager

Responsible for owning the ongoing account relationship and regular communications with a group of Verity Solutions accounts. Educates, guides and set appropriate expectations with customers on maximizing Verity Solutions products for cost savings and compliance with 340B program guidelines.

Duties and Responsibilities

• Develop ongoing account relationships and serve as the key contact with assigned customers to understand their 340B program, compliance obligations, concerns and other pertinent data to develop clear service solutions.
• Consistently apply the client business review standards and expectations for consistent communication with assigned accounts, including frequency of scheduled contact and topics for review.
• Establish routines to review and analyze key savings metrics and account elements to maintain compliance and visibility to account performance including, but not limited to multipliers, ignores, unknowns, and savings reports.
• Educate and train customers on platform interaction specifics and new features / functions of all Verity products.
• Proactively report on findings for data anomalies to the appropriate team members and advise on next steps for resolution when possible.
• Use primary client management toolset (Salesforce) to manage and document all client interactions and projects as assigned.
• Respond timely and completely to customer cases as assigned, ensuring our service level standards are achieved.
• Support and promote the Verity Solutions performance standards and values through positive interactions with both internal and external stakeholders on a regular basis.
• Support occasional after-hours / weekend on-call support expectations
• Attend to other initiatives and goals as assigned

Experience, Skills and Qualifications