Customer Service Assistant

Job Description

We are seeking a Customer Service Assistant to join our dedicated team in Charlotte. This role focuses on supporting customers through clear communication efficient problem-solving and a commitment to outstanding service. The ideal candidate will demonstrate professionalism adaptability and a customer-oriented mindset.

Responsibilities

Respond to customer inquiries via phone email and internal systems with accuracy and courtesy.

Assist in processing orders tracking shipments and resolving service-related issues.

Maintain detailed and organized records of client interactions.

Collaborate with internal departments to ensure customer satisfaction and timely resolution of concerns.

Contribute to improving processes and overall service efficiency.

Qualifications : Qualifications

Excellent written and verbal communication skills.

Strong organizational and multitasking abilities.

Detail-oriented and reliable in maintaining confidentiality and accuracy.

Proficiency in basic computer and office software.

Positive attitude and a team-focused mindset.

Additional Information :

Benefits

Competitive salary range of $46000 $50000 per year.

Opportunities for professional growth and advancement.

Supportive and inclusive work environment.

Comprehensive training and development programs.

Full-time on-site position with stable career potential.

Remote Work : No

Employment Type : Full-time

Key Skills

EAM,Electrical Controls,Cyber Security,Business Administration,Corporate Marketing

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1