Dynamics 365 Administrator

The Dynamics 365 Administrator at a CAT dealer is a pivotal role responsible for managing and optimizing the D365 platform to support dealership operations. This role ensures the smooth implementation, maintenance, and performance of the platform, which is critical for enhancing digital presence and customer engagement.

Key Initial Responsibilities

• LCS Project Setup and Management (20%) – Create and manage the Lifecycle Services (LCS) project, define methodologies, set up phases, and track tasks. Monitor progress and update milestones to keep the implementation on schedule.
• User Access and Permissions Management (10%) – Invite team members to the LCS project, assign appropriate security roles, manage permissions, and customize roles based on organization design.
• Environment Management (30%) – Deploy and manage development, testing, and production environments using LCS, ensuring proper configuration throughout the project lifecycle.
• Issue Tracking and Resolution (25%) – Utilize LCS tools to identify, track, and resolve implementation issues. Collaborate with the team to find workarounds or solutions, preventing delays and ensuring smooth project execution.
• Collaboration with Partner, Satellite and Microsoft Teams (15%) – Work closely with XAPT and Microsoft teams to ensure the platform is set up correctly and issues are resolved promptly, ensuring the platform is available and performant to support the dealership's specific business processes.

Ongoing Responsibilities (after go-live)

Skills and Experience Desired

Other

Impact on Dealership Operations

This role is essential for ensuring the dealership's digital tools are optimized and performing efficiently, ultimately driving operational success and customer satisfaction.

Physical requirements : this position works primarily in an office environment; continuous desk work, keyboard use, ability to walk, bend, lift up to 20 lbs. Some travel required. Reasonable accommodations may be made to enable individuals with disabilities. All qualified applicants will receive consideration for employment without regard to protected status.

Why Work for Altorfer? At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the A-Team and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and the opportunity to work with a remarkable team of people.

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