Service Desk Operator

Service Desk Operator

Location : Silverdale, Washington (Bangor)

Type : Non-Exempt

Work Schedule : Full-time

Compensation : $25.89 - $25.89 / hour

Benefits : Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees.

Full-Time benefits of a Service Desk Operator at Tessera include :

• Medical, Dental, Vision, 401(k) retirement plan, Life & Short-Term Disability Insurance
• $11.41 / hour Health and Welfare Benefit
• Flexible Spending Accounts for both medical and dependent care
• 11 paid federal holidays, accrual of 12 paid days of vacation at the start of employment, paid sick leave
• Potential shared earning bonus
• Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents
• Professional development, certifications, and training opportunities
• Verizon wireless discount
• Employee Assistance Program (EAP), and an engaging wellness program
• Public Service Loan Forgiveness eligibility for full-time employees

Tessera is dedicated to "Creating Opportunities for People with Disabilities" by hiring and supporting individuals with disabilities as well as veterans with disabilities. We take pride in our purpose-driven culture, our core values - Inclusion, Partnerships, Integrity - and our commitment to providing a safe and respectful work environment to our employees.

Tessera is seeking a professional and organized Service Desk Operator to act as the first point of contact for all facility-related issues at WSBOSC. This role is responsible for managing service requests, assigning work orders, and coordinating communication between requesters, schedulers, and maintenance staff. By ensuring accurate documentation, timely follow-up, and clear communication, the Service Desk Operator helps maintain efficient facility operations and customer satisfaction

Typical duties include but are not limited to :

Qualifications :

Physical Requirements :

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance. The physical demands of this position may be reasonably accommodated for individuals with disabilities to perform the essential functions on a case-by-case basis.

Requirements :

Please visit this website for more information : .

Per our government contract, 2.7.2.6, "No employee or representative of the Contractor will be admitted to the site of work unless satisfactory proof of U.S. citizenship is furnished."

To Apply : Visit our website at www.tessera.org to complete an application.

Current Employees : need to log into their Workday to apply through the Jobs Hub. Please reach out to your Recruiter if you need assistance

Tessera is a national non-profit, government contractor that is dedicated to "Creating Opportunities for People with Disabilities" through hiring and supporting individuals with disabilities and veterans with disabilities. We take pride in our mission-focused culture, our Core Values, Diversity, Partnership, Commitment, Integrity, and Quality, and our dedication to providing a safe and respectful work environment to our employees.

Individuals with disabilities are encouraged to apply.

Tessera is here to help you with the recruitment process.

If you require an accommodation or support, please contact us at

(360) 475-0756 ext. 349, or email recruiting@tessera.org.

Tessera is an Equal Opportunity Employer - Women / Minority / Veteran / Disabled - Tessera participates in E-Verify