NOC Shift Lead

A company is looking for a NOC Shift Lead to manage critical data operations and incident response for its global infrastructure. Key Responsibilities Leading real-time monitoring and analysis of system performance metrics and KPIs Managing incident response workflow and coordinating resolution across technical teams Overseeing alert management system and establishing escalation protocols Required Qualifications 5+ years managing incident response teams Knowledge of ITSM frameworks and incident management processes Proficiency in data center operations and cloud infrastructure monitoring Advanced skills in documentation and collaboration tools (Jira, Confluence, Zoom Docs) Flexibility to work rotating shifts including evenings, weekends, and holidays