Commercial Lines Service Team Sr. Manager - Digital

About Acrisure :

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services - and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary :

The Commercial Lines Service Team Leader plays a critical role in ensuring the success of the customer service operations for commercial lines within the Midwest and East Divisions. They are responsible for leading a team of account managers and support staff, ensuring exceptional customer service, and continuously improving processes to enhance the overall customer experience.

Key Responsibilities :

• Lead all commercial lines operations aligned to the division to ensure the best client experience possible
• Recruit and lead the Commercial Lines Service Team supporting transferred accounts. This involves providing guidance, support, and feedback to the account managers, conducting regular performance evaluations, and addressing any performance issues.
• Oversee the day-to-day functions of the commercial lines support staff.
• Responsible for ensuring that clients receive an exceptional customer service experience. This includes monitoring client interactions, addressing escalated issues, and implementing strategies to improve customer satisfaction.
• Collaborate closely with the Divisional Commercial Lines Placement Leader to achieve department goals.
• Responsible for developing a training program for new CL Account Managers and support staff and implementing a training plan.
• Collaborate with Digital and Divisional leadership to execute operational initiatives that support our key performance metrics (i.e., organic growth, cross-sales, digital self-service, placement and retention goals.
• Develop, implement, and maintain standard operating practices to include the utilization of technology and AI agent enablement tools.
• Lead monthly meetings with the Commercial P&C Service leads to review workflows, procedures, staffing and performance needs and report back to the Commercial Lines Practice leader.
• Collaborate with HR concerning personnel management and employee relations.

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management

Requirements :

Education / Experience :

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Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us :

At Acrisure, we're building more than a business, we're building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including :

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

California Residents : Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud : Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.