Team Leader

Job Title : WB Team Leader

Classification : Non-Exempt

Supervisor : Operations Partner, Assistant Manager

Managerially Responsible For : Assists with supervising Team Members

Position Overview (Role) :

The Team Leader at Whataburger-Vibe Restaurants will work closely with Restaurant Managers to ensure all operating procedures are followed. You will also assist with scheduling, training, and supervising team members to guarantee every customer receives a hot, freshly prepared product in a clean, friendly environment.

Essential Job Functions :

Deliver Shift Execution

• Own Shift Operations
• Open / Close Restaurant
• Working manager
• Completes daily checklists & leverages tools for high performing shifts
• Ensures SOPs are being followed
• Effect daily Labor cost, COGS and sales – portioning, waste, labor management
• Monitor daily cash management
• Handle guest interactions
• Leads culture, service model, & core values during each shift
• Drive speed of service and sense of urgency
• Responsible for safety and security during shift

2. Support team member development

3. Support Financial Performance

Accountabilities :

Responsibilities :

Carries out responsibilities in accordance with the organization’s policies and applicable laws. With input, support and approval from the General Manager or Upper Management, responsibilities include screening applicants, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications / Requirements :

Job Specifications :

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The working conditions can be a very fast paced environment at times, mostly indoor work, but may include some outdoor events where climate will vary from extreme heat in summer to freezing in winter. May work with hot, cold, and hazardous equipment as well as operate phones, computers, printers, and other office equipment. The noise level is moderate to loud. Hectic work environment with occasional periods of big workloads. May be required to work evenings, overnights, weekends and / or holidays.

Disclaimer :

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.