Customer Service Agent

Customer Service Agent

The Lee County Port Authority, Base Operations at Page Field, is seeking a dedicated and detail-oriented individual to join our team as a Customer Service Agent. This isn't just a desk job it's your opportunity to join a multiple award-winning general aviation team in a fast-paced setting, directly interacting with flight crews, aircraft owners and passengers.

This pivotal role holds a high level of responsibility that requires effectively managing competing priorities and the capacity to thrive in a fast-paced environment. Can you balance high-level customer interaction with precise technical responsibility; do you pride yourself on providing an "attitude of service", while getting the job done? If you answered "yes", we invite you to apply today!

The anticipated hourly starting rate is $19.31.

Minimum Qualifications

• A valid Florida driver's license within 30 days of hire
• High school diploma or general education degree (GED)
• A minimum of one year work experience in a related aviation or customer service experience preferred. Any combination of education and experience, which demonstrated the ability to perform duties effectively, may be substituted
• Must be able to prioritize job tasks that are occurring simultaneously in an extremely busy environment. Tasks include dealing with in-person customers, incoming & outgoing radio transmissions, phone calls and transaction processing
• Must be adaptable and able to multitask on a regular basis
• Must be flexible to work varying shifts including days, evenings, weekends, and holidays as necessary. Schedule restrictions may apply during seasonal timeframes

Key Responsibilities

Emergency Response / Recovery Activities : Lee County Port Authority personnel are designated by tier levels and may be called upon to assist with an emergency or unforeseen event at any time. Employees may be called to fulfill duties that are outside their normal scope of work to assist in resuming airport operations and flight activities.