Client Success Specialist

Nutrition Solutions - Tampa FL Nutrition Solutions is more than a healthy meal delivery service; we’re a catalyst for transformation, both in health and in life.

Client success specialists provide exceptional customer service and a world class customer experience to clients of our company.

Client Success Team members must be high energy, highly organized, and have a great attitude.

They must have fantastic communication skills and be passionate about engaging with, helping, and motivating the clientele we serve.

If you thrive in a team environment, gracefully accept constructive feedback, and uphold the highest standards for yourself and your teammates, then you’re the candidate we’re looking for.

Experience :

• Customer service : 3 years (Required) Sports nutrition : 3 years (Required) Client Success Specialist Responsibilities : Maintains an upbeat, positive, empathetic and professional attitude toward customers at all times.
• Must complete NASM Lifestyle Coach Certification within the first 120 days of employee Responds promptly & professionally to client correspondence on all platforms ( phone, text, email, social media, hand written cards etc.) Helps new clients get signed up over the phone Finds opportunities to make a positive, lasting impact on new and existing clients alike, via personalized touches, thoughtful gestures, interactions, etc.
• Coaches & motivates clients on best practices to help expedite their transformations and improve the customer experience Acknowledging, resolving, documenting customer complaints, issues or concerns.

Strong working knowledge of all products, systems, processes, FAQ’s and customer pain Improving client retention Communicating and coordinating with other team members in other departments Takes part in team functions, workouts and training exercises   Ideal candidate must :

Be dependable and have a strong work ethic Follow company standards and comply with procedures, policies and regulations Continually work to improve on their health & fitness, skillset & personnel development Effective verbal and written communication skills in English are required to successfully perform job responsibilities, which include creating reports, delivering presentations, and collaborating with team members Reliable transportation is a must   Benefits Health Insurance Dental Insurance Vision Insurance Commissions on Sales Paid Time Off Team Workouts Free Employee Meals Personal Development & Educational Resources   Additional Benefits High Energy, Growth Oriented Company Culture Modern, Fun, State of the Art Work Place On-Site World Class Gym & Spa Free Top Shelf Supplements Crypto Bonus Opportunities Fitness Bonus Opportunities About Nutrition Solutions :