Client Account Lead

Client Account Lead

Client Account Lead

Company : BLN24

About Us : We find strength in teamwork-a better you is a better us BLN24 is an award-winning Management Consulting Firm that supports the U.S. Federal Government in successfully achieving their mission and goals. Our service and solutions delivery start with understanding each client's end-state, and then seamlessly integrating within each Agency's organization to improve and enhance strategic and technical operations and deployments.

Position Overview

The Client Account Lead serves as the executive owner for one or more BLN24 client portfolios, responsible for both delivery excellence and organic growth within assigned accounts. This role combines client relationship management, program oversight, financial accountability, and strategic expansion.

The Client Account Lead is the connective tissue between BLN24's clients, internal delivery teams, and leadership. They ensure BLN24 consistently delivers high-quality outcomes, strengthens client partnerships, and identifies opportunities to expand BLN24's impact through additional projects, innovations, and capabilities.

Key Responsibilities

• Serve as the primary executive point of contact for assigned accounts, overseeing client satisfaction and engagement.
• Develop a deep understanding of client mission, objectives, and strategic priorities.
• Translate client needs into actionable delivery and growth strategies.
• Lead quarterly executive business reviews with clients and BLN24 leadership.
• Ensure all projects within the account are delivered on time, within scope, and at the highest quality.
• Partner with Capability Leads and Project Managers to monitor delivery health and resolve escalations.
• Implement standardized delivery practices and client reporting rhythms.
• Track performance metrics such as delivery quality, milestone achievement, and client satisfaction.
• Own the P&L for the account portfolio, including revenue forecasting, margin performance, and resource allocation.
• Monitor utilization rates and ensure project profitability targets are achieved.
• Review project budgets, burn rates, and financial risks regularly with finance and delivery leads.
• Support continuous improvement initiatives to increase operational efficiency.
• Lead the growth strategy for assigned accounts in partnership with the VP of Growth.
• Identify and pursue new opportunities within the client organization, including recompetes, task orders, and adjacent program expansions.
• Manage capture activities, win themes, and client positioning for upcoming opportunities.
• Collaborate with proposal and capability teams to develop compelling, client-aligned solutions.
• Oversee and mentor project managers and delivery team leads assigned to the account.
• Promote collaboration and knowledge sharing between disciplines (e.g., tech, design, communications).
• Support career development, retention, and engagement of team members within the account.
• Recognize high performers and foster a culture of ownership, transparency, and continuous improvement.
• Provide monthly and quarterly account performance reports to leadership, covering delivery metrics, financial health, client satisfaction, and growth pipeline.
• Maintain accurate data within the CRM and delivery management systems.

Required Qualifications

Preferred Qualifications

What BLN24 Brings to the Game

BLN24 benefits are game changing. We like our team to play hard and that means they need to be taken care of physically, financially, and emotionally. We make sure to keep them in the game by giving them access to generous medical, dental, and vision plans.

BLN24 is an Equal Opportunity Employer. We believe people are our strength and understand diverse talents are key to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.