Job Description
Job Description
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities :
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements :
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Customer Service Representative Fueler/Washer - Penske Truck Leasing
Location: 2705 Eisenhower St, Carrollton, TX 75007What’s the Job?Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. Why join Penske as a Customer Service Representative, you ask? It’s simple....
Bilingual Customer Service Representative Spanish
If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Fabio Fernandez - ...
Logistics Customer Service Representative
CornerStone Staffing has teamed up with a major supply company in Lewisville to seek out a team of Customer Service Representatives! If you have 2+ year(s) of call center and supply chain experience, and have previously used AS/400, APPLY TODAY!. Logistics Customer Service Representative. Input, val...
Customer Client Service Representative
Work with customers salesreps and sales management over the phone and email. Handle incoming calls and emails from customersaddressing their queries providing product information andresolving issues promptly. Work with our technical support and collection personnelto expedite orders and resolve cust...
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (Full-Time & Part-Time)
Representatives make a difference to customers and the company, by providing over-the-phone customer service, sales, and technical support. BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS. We are looking for full-time and part-time bilingual customer service...
Entry Level Customer Service & Sales Representative
As an Entry Level Customer Service & Sales Coordinator, you will play a vital role in our company's success by supporting both the customer service and sales departments. As we continue to grow, we are seeking an enthusiastic and motivated Entry Level Customer Service & Sales Coordinator to join our...
Bilingual Inbound Customer Service Representative (Tolling)
MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing ...
Remote Customer Service Representative (Texas residents)
In this remote Customer Service Representative position at Morley, you’ll be trained as an important liaison between car dealerships and car buyers for one of the world's most well-known automotive you're a great listener who is dedicated to going above and beyond for the customer, this could be th...
Customer Service Representative - Richardson
We are seeking Customer Service Representatives to assist our client’s customers via inbound calls in a fast-paced environment. Our representatives provide excellent service to existing customers with a one call resolve mindset. At least 6 months of customer service experience in a transaction based...
Customer Service Representative
Are you looking for a fully remote role where you can assist customers and help turn their days around? If so, this may be the role for you! We are seeking remote Customer Service Representatives and currently have full-time and part-time schedule options available. Assists customers with scheduling...