Guest Experience- GT6 Team

Step into an exciting role with Brightwild’s GT6 team —our own elite guest experience crew, inspired by the drive and precision of Seal Team 6! As a Guest Experience Field Tech , you’ll provide hands-on tech support and ensure our properties operate flawlessly to create exceptional guest experiences. From tech troubleshooting to assisting with guest shuttles and addressing on-site needs, you’ll tackle challenges with a "do-er" attitude and a focus on seamless service.

This is an ideal role for someone eager to break into hospitality or passionate about enhancing guest experiences. Familiarity with the Key West area is a plus! Join us and bring Brightwild’s commitment to outstanding guest service to life.

You must be a current resident of the Key West, FL area to be considered for this position.

Responsibilities

• Take Initiative and Stay Solution-Focused : Proactively handle a high volume of guest requests and make quick decisions to provide efficient, high-quality service.
• Assist Guests with Technology Needs : Troubleshoot basic technical issues and support guests in using common guest service tools. Training will be provided.
• Communicate Clearly and Professionally : Maintain a friendly, clear, and professional communication style with guests and team members.
• Respond to Security Concerns and Assist with Shuttle Transportation : Address any minor security concerns on property calmly and according to protocol, and occasionally provide guest shuttle transport.
• Contribute to a Positive Team Environment : Effectively balance individual tasks with collaboration to support overall guest experiences.

Requirements

Benefits