Desktop Support Specialist, Information Technology

Overview

Are you motivated to take your experience to the next level? ServiceLink, the unmatched mortgage industry leader, is in search of a sharp, customer service oriented Desktop Support Specialist . The ideal candidate will be seeking an opportunity to join a world-class information technology team providing support and services to its desktop users. If you thrive on being part of a high performance team, we encourage you to apply today. This is an exciting time to join ServiceLink, where you will enjoy an entrepreneurship culture which drives innovation.

Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.

A DAY IN THE LIFE

In this role, you will...

• Install and configure all new PCs and laptops
• Perform hardware and software break / fix work including but not limited to upgrades
• Develop expert understanding of PC hardware, software, internal software and associated technologies
• Diagnose / resolve end-user problems including recognition, isolation, research of software / hardware errors / features if required and problem resolution
• Execute planned and unplanned infrastructure downtime activities as required
• Assist in maintaining the LAN / WAN infrastructure on a day-to-day basis
• Monitor the infrastructure to identify / resolve issues
• Respond to escalated end-user issues

WHO YOU ARE

You possess ...

Responsibilities

Qualifications