Rail Network Supervisor

RSI Logistics, recently acquired by Trinity Industries Inc., is looking for a Rail Network Supervisor . The Rail Network Supervisor’s primary objective is to provide the oversight of the team that handles proactively monitoring loaded and empty railcars from the point of release at the origin to final placement at destination, as well as the storage of railcars. This role is responsible to ensure exceptions are identified, escalated and handled, while informing business partners of any variations to planned trip.

Key Responsibilities :

• Supervise and train the team of railcar coordinators
• Monitor workload and ensure daily tasks are being accomplished
• Escalate issues to stakeholders as appropriate
• Prepare and provide reporting and metrics that demonstrate service levels and areas to improve
• Understand railcar operations in order to identify potential issues. Take charge of client service issues through to resolution
• Utilize a cloud-based railcar tracking system to monitor, identify problems, and provide updates to stakeholders
• Communicate with railroads to troubleshoot issues and delayed railcars. This would involve phone and email communication as logging issues on railroad websites
• Ensure railcars are travelling along the correct route and going to the correct destination, and on time
• Understand bill of lading, waybilling, clms, the North American railroad network, and railroad terminology
• Exude a Goal-driven and continuous improvement mindset
• Communicate and present information to internal and external stakeholders

Qualifications :