Customer Service Representative - Retail

Your potential has a place here with TTEC’s

award-winning employment experience. As a Customer Service

Representative working onsite in Portsmouth, VA, you’ll be a part

of bringing humanity to business. #experienceTTEC Our employees

have spoken. Our purpose, team, and company culture are amazing and

our Great Place to Work® certification in the United States says it

all! This position requires you to reside within 75 miles of

Portsmouth, VA. If chosen for the position, you'll be assigned to

work onsite on either 4010 Victory Blvd. Suite 150, Portsmouth, VA

23701, or at 1701-C Church St. Norfolk, VA 23504. What You’ll be

Doing Do you have a passion for helping others and giving them

peace of mind? You’ll have ownership over resolving escalated or

complex concerns from customers. Whether it’s getting answers for

customers quickly or resolving their issues with a smile, be it

face to face or over the phone, you’ll be the difference between

their customer experience being just average or an exceptional one.

During a Typical Day, You’ll Answer incoming communications from

customers Conduct research to provide answers for customers to

resolve their issues What You Bring to the Role 6 months or more of

customer services experience High school diploma or equivalent

Computer experience What You Can Expect Supportive of your career

and professional development An inclusive culture and

community-minded organization where giving back is encouraged A

global team of curious lifelong learners guided by our company

values Base wage starting at $15.50 per hour plus performance bonus

and opportunities And we have a healthy benefits package based on

your position that could include PTO, tuition reimbursement, health

and wellness incentives Visit

https : / / www.ttecjobs.com / en / us-employee-benefits for more

information.A Bit More About Your Role We’re committed to ensuring

you have the skills and support to be successful in your role

throughout your career. From your first day in training, through

individualized webcam-enabled, engagement and coaching, on into

1000s of free courses to support your career growth wherever that

may take you. And we know that you bring with you the one necessary

ingredient that can’t be taught – a caring and supportive nature

that will shine through as you help customers. Our TTEC community

is here for you as one dynamic, global family. You'll report to

Team Lead. You'll contribute to the success of the customer

experience and the overall success of the team. About TTEC Our

business is about making customers happy. That's all we do. Since

1982, we've helped companies build engaged, pleased, profitable

customer experiences powered by our combination of humanity and

technology. On behalf of many of the world's leading iconic and

hypergrowth brands, we talk, message, text, and video chat with

millions of customers every day. These exceptional customer

experiences start with you. TTEC is proud to be an equal

opportunity employer where all qualified applicants will receive

consideration for employment without regard to race, color,

religion, sex, sexual orientation, gender identity, national

origin, disability, or status as a protected veteran. TTEC embraces

and is committed to building a diverse and inclusive workforce that

respects and empowers the cultures and perspectives within our

global teams. We aim to reflect the communities we serve, by not

only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued,

belonging, and comfortable being their authentic selves at work. As

a global company, we know diversity is our strength because it

enables us to view things from different vantage points and for you

to bring value to the table in your own unique way.