Network & Systems Administrator

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SNI Technology's top client located in Colorado Springs, CO is seeking to hire a talented IT Network & Systems Administrator for an exciting full-time opportunity! Please note this is a full-time, 40-hour-per-week position with a hybrid work environment (i.e., 1 week onsite, 1 week remote rotating schedule) working out of their Colorado Springs office location. This position is open to candidates interested in relocating to Colorado Springs. Relocation assistance can also be offered. NO C2C or recruiters please.

Essential Duties and Responsibilities

• Builds teamwork and positive company culture in alignment with company's core values.
• Configures, implements & troubleshoots solutions in the following simple & complex technical environments : hypervisor, networking, firewalls, wireless, Microsoft 365, G Suite, backups, PBX & UPS.
• Configures, implements & troubleshoots solutions in the following security tools : Managed Detection & Response, Zero Trust Policy Driven Security, SIEM, multifactor authentication for workstation & email spam filtering.
• Migrates Microsoft & Google email solutions & clients to Entra ID from on prem AD.
• Upgrades Microsoft Windows server operating systems using in place upgrades & migrating services to new servers.
• Builds new group policy objects to automate common IT tasks.
• Works closely with audit vendors to provide information for HIPAA security, cyber insurance & PCI compliance audits.
• Resolves technical escalations, mentors & trains lower-level technicians.
• Lead vendors & clients in implementing technical solutions with a designated plan or impromptu without a designated plan.
• Provides excellent customer service to clients and communicates effectively with clients via email, phone and ticketing system.
• Escalates work to leadership and / or higher-level tech resource when assigned work cannot be resolved in a timely manner.
• Accurately documents work performed, customer interaction and time worked in Ticketing System with clear & concise ticket notes, emails & documentation. Closes tasks & tickets timely
• Creates and maintains client documentation in the document retention system.
• Recognizes opportunities to improve the client's technical environment, the company's technical environment & company business practices and procedures. Communicate improvements to leadership.
• Actively participates in meetings and brings up issues & opportunities for improvements.
• Consistently meets utilization goals & comply with internal Service Level Agreements.
• Follows best practices in accordance with security guidelines, CMMC and HIPAA to protect client and company.

Experience

Required

Preferred Education Or Formal Training

Compensation & Benefits

The compensation for this position is in the range of $85K to $90K base annually. Please note your actual pay rate will be determined based upon your skills, knowledge and abilities, and work experience - talk with your recruiter to learn more.

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