Customer Service Representative

Job Description

Job Description

Description :

Location : Position will work between Sioux Falls and Tea branch locations.

POSITION SUMMARY : Provide a variety of efficient and courteous client services. Provide a source of personal banking services including teller and customer services. Refer clients to appropriate individuals for other bank services as necessary.

PRIMARY ACCOUNTABILITIES AND RESPONSIBILITIES :

ACCOUNTABILITY 1 : Perform Transactions

Conduct a variety of banking transactions including, but not limited to deposits, withdrawals, money orders, loan transactions, certificates of deposit and IRA’s. Perform services in accordance with bank standards, policies and procedures.

ACCOUNTABILITY 2 : Customer Service

Greet and assist customers as they enter the bank. Answer the phone according to Reliabank standards. Explain services and answer any questions customers may have. Refer customers to other bank personnel when appropriate.

ACCOUNTABILITY 3 : New Accounts

Open new accounts as needed in accordance with bank standards, policies, and procedures. This may include demand deposit accounts, certificates of deposit, safe deposit boxes, IRAs, and / or debit cards.

ACCOUNTABILITY 4 : Daily Operations

Prepare and maintain the bank lobby area for business. Record night and mail deposits. Maintain a balanced cash drawer and assist other CSRs in the rotation of running proof multiple times throughout each day.

ACCOUNTABILITY 3 : Sales

Cross-sell bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to appropriate bank personnel.

• Reliabank Dakota is an equal opportunity employer, including disability / vets.

Requirements : EDUCATION :

High School diploma or equivalent required.

EXPERIENCE :

2-3 years of related customer service experience preferred.