Commercial Lines Account Manager

About Acrisure

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it : innovation, client centricity and an indomitable will to win.

By submitting your application and resume, you’ll be added to our Talent Pipeline and considered for future Commercial Lines Account Manager opportunities in your area. We appreciate your interest and look forward to staying in touch. To view current openings, please visit the Acrisure Career Center

Job Summary :

The Account Manager (AM) is the primary day-to-day contact for all service needs for both external and internal (RM / AE) customers. This role requires subject matter expertise in client services and coordination, accurate insurance processing and customer experience delivery.

Hybrid work environment available

Responsibilities :

Assists Relationship Managers and Account Executives with Client service commitments

Ensures service standards are met, trends are identified, and process improvements are implemented on the team

Manages the new business and renewal process, as well as oversees day to day client changes

Accountable for client service delivery through :

High and / or increased client retention

Rounding of accounts

Referrals

Uneventful renewals

Ensures pre-renewal information is sent out within service standard and follows up with clients for timely response on pre-renewal information, and insurance markets for a timely response of quotes

Manages renewal marketing plan (if any) with RM / AE

Reviews quotes for accuracy against supporting documents

Negotiates additional coverage / price with the underwriter

Quickly and accurately completes the renewal bind processes and checklist

Ensures that the file is accurately documented to minimize E&O exposure and to be able to quickly respond to client requests

Requirements :

Current Insurance License in Property & Casualty and / or Health & Life for the state in which your agency office is located

Ability to work toward professional designation

Must be comfortable in an electronic environment with strong computer skills

Strong working knowledge of Word, PowerPoint, and Excel

Excellent people skills and ability to work well in a team environment

Excellent verbal and written communication skills

Strong organizational skills and attention to detail

Education / Experience :

High school diploma (college preferred)

Bachelor’s Degree in a Business or related field OR equivalent relevant experience

A minimum of 3 years' experience within the insurance industry or business-related experience

Physical Demands :

Position entails long periods of remaining stationary, whether in a seated or standing position

Must have access to a reliable source of transportation. Some travel may be required.

Frequent and extended screen exposure and a large amount of typing

LI-Hybrid

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