Abbott Park, Il Administration Role
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
This position works out of our Abbott Park, IL location within the CHR Corporate Human Resources division. This is an entry-level administration role supporting areas of focus within GHRS with basic knowledge of HR principles. Works with supervision and guidance from experienced specialists or manager. Work assignment managed individually in alignment with managed queues and scope of work. This role is empowered to surpass expectations by collaborating, anticipating, driving to resolution, and serving with care, compassion, and confidence. May be asked to complete non-expert level tasks or work related to HR Security and Compliance scope.
What You'll Work On :
- Problem Solving / Issue Ownership : Responsibility for managing priorities; initiating process improvements; accountable for project outcome and deliverables
- Analytical / Critical Thinking : Ability to assess and identify data and inputs from multiple sources, effectively assess impacts, understand interdependencies, and proactively work to solve for or mitigate challenges
- Continuous Improvement : Listen, gather, and identify process improvement opportunities to address customer needs and drive internal process efficiencies
- Operational Excellence : Program administrator with initiative and proactiveness to move beyond selected channels and selected scope of work with a degree of greater specialization; Works primarily with peers in own function of GHRS.
- Adherence to Compliance : Follow program processes and protocols per established guidelines; raises red flags
Required Qualifications :
Associate's degree, or 2 years of relevant work experience without a college degreeRelevant work experience in a shared service center or contact centerProficiency in English (spoken and written). Excellent written and verbal communication skills necessaryExpert knowledge in HR service technology tools such as Zendesk and Workday a plusHuman Resources, Customer Services and Project Management experience a plusLearn more about our health and wellness benefits, which provide the security to help you and your family live full lives.